Re: [Karlnet] Terabeam-WISP list response

["Norm Young" <lists@applegatebroadband.net>]

Whew!  Looking forward to the new products!  :)

Thank you Reg, and have a Happy Thanksgiving.

Norm

----- Original Message ----- 
From: "TerabeamTechnical Services" <Support@KarlNet.com>
To: "Karlnet Mailing List" <karlnet@WISPNotes.com>
Cc: <techsupport@terabeam.com>
Sent: Wednesday, November 24, 2004 8:13 AM
Subject: [Karlnet] Terabeam-WISP list response


All, I have inserted the response from Terabeam CEO addressing your 
concerns.



Thanks



Reg Mallory

techsupport@terabeam.com



Gentlemen:

I am writing to you because I was forwarded an on-line thread in which you 
were expressing concern over how things are being run at KarlNet since its 
recent merger with YDI (now called Terabeam Wireless).

I am Robert Fitzgerald, the CEO of Terabeam and I can be reached at the 
e-mail address above or by phone at 703-205-0600 and I will try to address 
some of your concerns.  I want to thank you for your continued loyalty and 
support through the years, and especially over the last five months.  I 
recognize the difficulty and uncertainty that you have experienced recently 
and we extend our apologies, but moreover, recognize that faithful and 
immediate action is required to rebuild our relationship.

First, be assured that we are not killing TurboCell.  KarlNet's big 
competitive advantage is TurboCell and the enhanced benefits of TurboCell. 
Why would we kill it?  I can tell you that there was never any thought of 
killing TurboCell within this organization.  We did stop selling board 
only/software solutions for a while, but due to customer demand, we have 
brought them back.  We are introducing a low cost TurboCell CPE and once 
widely available, I am hoping that people will no longer require board only 
solutions since they are difficult to support and often the end customer's 
final solution isn't as good as it could be.

We will be phasing out certain board configurations from the KarlNet Boards. 
This is being done for one or both of two reasons 1. Component obsolescence 
precludes us from continuing production of that board or 2. We can build 
faster and more powerful boards with improving technology.

We did have some brief internal confusion regarding how we went to market 
and I apologize for that.  We are now organized and want to serve you as we 
did in the past, both technically and professionally. In short, we can get 
back to business as it used to be. Your sales contact will be either Doug 
Harman or Sean Monahan who can facilitate your orders.  Our support staff is 
ready to serve you.

As an update, over the past few months we have made enhancements to our 
product line. Currently, we have a limited amount of KN-105 and KN-205 
boards in stock, which utilize the PCM/CIA 802.11b radios.

We have the new KN-150 board, which provide the same functionality as the 
KN-105 board, but operate with an Agere Hermes II or Atheros mini PCI radio. 
It supports 2.4, 5.8, or the 4.9GHz frequency.  It is also backwards 
compatible with the older 802.11b radios.

The KN-50 boards are also available. Based on the requests of customers, you 
will soon be able to use the standard configurator program to setup this 
board.



We also have a full line of 'Backhaul' products from a 45Mbps full duplex 
to 1.25Gbps units.

Again, I would like to extend our gratitude for your support and business 
over the years and we look forward to providing you with the highest level 
of service. Please contact Doug, Sean or myself at your earliest convenience 
to talk about how we can work together in the future or if you have any 
questions about the future of our company or our products.



Sincerely,



Robert Fitzgerald

Terabeam , CEO

(703) 205-0600


_______________________________________________
Karlnet mailing list
Karlnet@WISPNotes.com
http://lists.wispnotes.com/mailman/listinfo/karlnet 


_______________________________________________
Karlnet mailing list
Karlnet@WISPNotes.com
http://lists.wispnotes.com/mailman/listinfo/karlnet