Well said !
73 de Gary, AA2IZ
----- Original Message -----
From: "John Clifford" <johnclif@ix.netcom.com>
To: <tentec@contesting.com>
Sent: Thursday, December 05, 2002 7:21 PM
Subject: RE: [TenTec] Flamed by the Factory?
> We have a First Amendment... and it covers both parties here. However,
> although free speech is a protected right, libel isn't.
>
> In my opinion, the person who trashed the Argonaut V without ANY personal
> experience with the product was jumping to a conclusion that hasn't been
> supported by the evidence... at least not any evidence that I've seen
posted
> to this reflector. More objectionable, in my opinion, is that the
criticism
> offered wasn't positive, and it served no useful purpose. Referring to
the
> rig as the 'Argobug' doesn't help me as a potential consumer and it
doesn't
> identify exactly what the problem is. Instead it is an irresponsible and
> unsubstantiated attack which would make others think that the new rig is
> defect-ridden... something that I have seen no other person post. In that
> respect it is libelous.
>
> No one has the right to not be offended. No one has the right to offend
> others unjustly. I have never seen Ten-Tec respond negatively or
> defensively to legitimate bug reports or other thoughtful criticism
> (including some that I have made previously) concerning product design or
> quality. I can, however, understand Scott's frustration with someone who
> would casually malign a product without any personal experience with that
> product and basing that attack on third-hand information. This is the
> sort of thing that can ruinously affect a company, and Ten-Tec isn't some
> multinational conglomerate... their yearly amateur-related gross sales are
> probably less than the typical suburban Home Depot.
>
> For those who are intimidated against making negative comments... why? If
> you have a basis for those comments, then what is the problem. If you
> don't, then why do you feel you should be allowed to unfairly trash
> someone/something without being held accountable, or at least being
> challenged? Why is it okay for individuals to bash Ten-Tec but not for
> Ten-Tec to object to, in my opinion, unsubstantiated and unfair bashing?
>
> Do Ten-Tec rigs have problems in design and manufacture? I'm sure they
> do -- they're made by humans. Could things be better in certain areas?
> Definitely. But the real questions are:
>
> - does Ten-Tec offer rigs that, absent manufacturing defects, meet or
> exceed published specs?
> - does Ten-Tec offer good quality control so that nearly all items that
> leave the factory do not have manufacturing defects?
> - does Ten-Tec stand behind their products?
>
> It's been my limited experience that the answer to all three questions is
> "Yes." In that case, if a ham is not satisfied with a purchase that a)
> works, and b) meets published specs, then the ham should take advantage of
> the money-back guarantee and send the item back... and then not complain
> that the item is junk.
>
> Re the Argonaut V... I personally don't see myself buying one. I would
> rather pay a little more and have a Jupiter (or used Omni V or Paragon).
It
> is not my idea of a great QRP portable rig... but then the rig was most
> likely not designed to suit a customer like me. That's okay... variety is
> the spice of life. I can see that it would make a great rig for the
casual
> ham who wants to dabble and run multiple modes, and wants more flexibility
> and versatility than something like a Yaesu FT-840 or an Icom IC-718
offers
> and is willing to give up a couple of S-units for the flexibility of true
> QSK, lots of digital filters, a built-in HF digital port, a bulletproof
> transmitter that will take an SWR mismatch, and ease of use.
>
> Evaluate the specs, then if you are more interested try the item out. It
> still may not be for you, but as long as it works and meets published
specs
> you cannot honestly complain that the item is 'junk'. And, please engage
> the higher-level thought processes and refrain from thinking that one or
two
> users' problems repeated dozens of times on different Internet reflectors
> equates to lots of problems, and subsequent derisive labeling of a product
> with which you have no personal experience.
>
> - jgc
>
> John Clifford KD7KGX
>
> Heathkit HW-9 WARC/HFT-9/HM-9
> Elecraft K2 #1678 /KSB2/KIO2/KBT2/KAT2/KNB2/KAF2/KPA100
> Ten-Tec Omni VI/Opt1
>
> email: kd7kgx@arrl.net
>
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