Hi James,
This story reminds me of a service call I made to a midwest hospital
several years ago. I was region support engineer for ultrasound products
for my company. We had introduced a top-of-the-line cardiology
ultrasound machine and the Catholic hospital had bought one. It had an
intermittant problem which the local service tech had tried to resolve
unsuccessfully and I was called in to "save the sale." I diagnosed what
I thought was the problem and repaired it. The hospital administrator,
Mother Superior Mary Margaret, was a very intimidating, big woman who
loved to "scare" our local man to watch him squirm! As I was leaving the
hospital the elevator door opened and in she stepped. "Oh, Mr. Haynes, I
didn't know you were coming to look at our machine," she said. I told
her that I had come in earlier and she was n a meeting, which she was.
(Secretly, I was glad to get out without confronting her, even though we
had gotten along okay at a previous problem discussion.) I told her that
I felt I had found the root problem to which she said," can you guarantee
that it won't break again," to which I replied, "the only thing I know
that is everlasting and eternal is the business you're in!" We both had
a good laugh at that one! Fotunately for us, it was fixed and they
bought a second unit.
Pat Haynes-K4BEH
On Wed, 16 Feb 2005 08:09:10 -0600 "James Duffer"
<dufferjames@hotmail.com> writes:
> snip.
> Well at ga hamfest 3 months later traded for plus cash for a kenwood
>
> ts850sat. It was gaurenteeeed to be top notch. Just been to kenwood
> for
> realinement. You know the deal. 2 Days later at home it quit.
> snip.
>
> Would it made a difference if it had quit two weeks, or two months
> later?
> If you would of tested it at the fest, would that made a
> difference?
>
> This reminds me of an incident occuring in Germany. A Major Birch
> tried to
> make me guarentee that an AN/GRC-46 would work when we went to Ogau
> (I was
> stationed in Lenggries). He was specifically concerned about the
> transmitter T-195. I explained that I could test it at Lenggries
> and only
> state that it was working. I couldn't guarentted that it would work
> further
> down the road. This wasn't good enough, so he ordered a new (or
> rebuilt)
> T-195 from the Pirmaseans Depot in France. You guessed it, it
> started
> blowing smoke out of the exhaust blower vents when turned on.
>
> Wold you guarentee a light bulb to work two days later? More than
> likely it
> would, but there is also a chance it won't. Electronics systems are
> subject
> to failures of all sorts. The best way to deal with it is to go for
>
> redundency.
>
> m2cw
>
> 73, wd4air
>
>
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>
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