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Re: [TenTec] service

To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] service
From: Jerry Volpe <kg6tt@tomorrowsweb.com>
Reply-to: kg6tt@tomorrowsweb.com, Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Tue, 21 Jun 2005 08:42:04 -0700
List-post: <mailto:tentec@contesting.com>
Ron Notarius wrote:

To slighltly paraphrase an old cliche, do you want it done right, or do you
want it done Tuesday?

73

I am fortunate in that having Ten-Tec gear allows me the freedom to perform my own repairs (when rarely needed). Unfortunately not many hams do that anymore. So getting our applicances 'serviced' is an inescapable part of ham life. I already wrote about my devistating expereince with Icom before. Now...

My close friend has a Yaesu FT-1000 MP Mark V Field (whatever). It is somewhere between two and three years old and is on its way back to Yaesu service for the fourth time. Each repair takes about a month round trip. Each time they tell him they found the trouble and replace dozens of parts... each time the malfunction re-occurs. He loved this transceiver but this 'service' thing has rained on him too much so he is selling the rig once it is repaired this time. Fact is, having to have our 'precious' away to service is rarely a good experience. Ten-Tec, like all companies stay in business by watching expenses.... including service overhead..... and keeping a manufacturing/service company in business, in a small nich market like Amateur Radio, in this country, for over 30 years is a miracle! Anyone remember Hallicrafters, Hammarlund, National, RME, Eico, Ameco, Swan, Atlas, EF Johnson, RL Drake, Collins, Heath?... to mention just a few.

I avoid the sting of equipment failure by having more than one of anything. This is also why I haven't spent 3k+ on an Orion but instead have bought and fixed up a number of quality/older Ten-Tec's.... and do the service myself.

73,

Jerry, KG6TT



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