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[TenTec] 30 day return policy

To: tentec@contesting.com
Subject: [TenTec] 30 day return policy
From: "Rob Atkinson, K5UJ" <k5uj@hotmail.com>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Thu, 28 Jul 2005 01:36:21 +0000
List-post: <mailto:tentec@contesting.com>
<<< I was interested to read the eHam review upon which this gentleman says his
troubles with T-T are based.  I have scrolled through all 100+ Jupiter eHam
reviews, and do not find his callsign.  Perhaps it was posted under a prior
call. Can you advise what call that was, so I can read the review for myself?>>>

For the record, there were two eham posts to the Orion reviews column on Sunday July 24th, that gave accounts in which it was claimed that the authors were not sold merchandise because of past problems, reviews etc. There was also one "review" in the Jupiter column by a U.K. ham (from memory) complaining about a lack of Jupiter software updates with an implication that Orion I owners would be abandoned.

I know this because I have the text of these screeds in my email inbox because I sent them to myself because I had a feeling they would be deleted and I was right. They were gone by the next day.

I think they were probably deleted because they weren't really reviews of the Orion and Jupiter so much as they were complaints over not being sold products and therefore were not really appropriate for the product reviews section. Actually the Jupiter message came closest to being a legitimate review in that the author claimed that it has been nearly 3 years since a software update came out, which might be a justifiable message for prospects, but he killed his review when he predicted that Orion 1 owners would be about to see their last update or some such words, a comment that was out of line.

Before someone starts asking me for copies of the so-called (in this case) reviews, I'd like to say that they are pretty much worthless for anyone's argument about who was done wrong, or who the heavy is and so on. when you send yourself a review, using the "mail this to a friend!" option, you get the text only; not the callsign or identity of the author (unless he includes it in the text which these did not), rating number, title of the post, or any of that. Due to that, all I have is text with no idea of the authors, etc. other than I remember the Jupiter writer had a G something call sign, so as far as proving anything is concerned they aren't of much use.

Speaking generally of the eham reviews, (not just Ten Tec) I have noticed a trend over the past one or two years, of increasingly polarized reviews, pseudo-reviews, and screeds with the review columns being used by people with agendas. I'm seeing more and more non-review comments, rebuttals, responses to bad or good reviews and so on (I plead guilty in the case of Cablexperts) with the tone and dignity of the reviews really taking a dive. The noise level has gotten to where the usefulness of the eham reviews is getting low, with most everything getting a 5 or a 0 or 1.

Now we get:  THE BEST RIG I WILL EVER HAVE AS LONG AS I LIVE BAR NONE!!!

or

THE WORST JUNK I HAVE EVER HAD THE PLEASURE OF TRASHING IN MY LIFE!!!

The idea is to own a product for awhile, and post ONE rational review with your pros and cons, and walk away to review something else someday. Perhaps these deleted posts in the Orion forum are a sign that the eham management is trying to impose some standards or limits. before i get told I'm in favor of censorship, let me say that there are plenty of places to put out accounts of dealings with vendors or whatever, such as qrz.com, maybe somewhere else on eham, this reflector or your own website (get some legal advice). I'm not in favor of censorship; i'm in favor of product reviews going in the product review spaces.

Okay, pardon the sermon; I'm burnt out on Ten Tec. I'm going on a Reflector vacation for a few months, so unless I can get a package of 6 and 9 MHz INRAD 2.8 KHz Omni VI filters and the (never used) INRAD audio mod kit ready for sale, I'll be back in the fall.

73

Rob/K5UJ

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