Hi Gang,
I recently purchased new a ArgoV for my wife. It crapped out on transmit on
17 and 75 meters after less than a week while running CW. I contacted Paul
at TT and after a couple of emails and resets we decided that it need to go
back to TN.
I explained to Paul that the rig had really been purchased for FD as a Digi
Rig (PSK31) and if possible I needed back before then.
Well here's the timeline:
I SHIPPED June 11. They Received June 13. 2 days.
Today, June 18, I get an email saying the the unit is FIXED and SHIPPED with
a UPS tracking #. I will see it on June 20, BEFORE FD as promised allowing
for THREE BUSINESS days after they received it!
Who do you know turns around in 3 days?
When you hear about lengendary customer service, the ONLY company that comes
to mind is Ten-Tec.
A product, any product, is only as good as it's customer service.
Is there a hidden message here?
Regards, John-WA4JM
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
|