I agree 100%. Yes, I have gotten small parts gratis, also. I had a n Omni D
fixed once, no problem. Another nice thing, they speak English when you
call. Nuff said.
Paul
KS2S
On Jul 23, 2012 8:01 AM, "wade staggs" <tvman1954@gmail.com> wrote:
> *There comes a time in every things life cycle, where the Labor Costs
> alone, would quickly eclipse the value of the equipment. I can imagine that
> this is always a tough call for the folks at Ten Tec to make. As for
> aftermarket parts, or an endorsement of someones board or service? If, you
> owned the factory, would you send someone to Joe Blow for an upgrade or
> modification? You would be endorsing someone Else's product or service with
> factors and business practices beyond your control. I could never recommend
> someone Else's services. As a person I could but, as a business that would
> be unwise. Personally, the other day I took 2 hours of my time to repair a
> neighbor's DVD/Blueray Player. He could have bought a new one at Wallyworld
> for $ 39.95 but, at a $ 65.00 an hour labor rate? For 2 hours labor, things
> would have been quite different. Several weeks ago, a friends Corsair just
> quit transmitting. After troubleshooting it, I found a ten ohm resistor
> open and a shorted cap in the keying circuit. If, I had been the service
> center. First, I would not have known the person or the radio's history.
> Instead of just fixing the one problem, and to making sure that all was
> well. The factory would have needed to check all functions, alignment and
> make sure that all factory mods and upgrades were done. The Labor and
> Shipping could have quickly piled up to be more than this Vintage Rig was
> worth, even on Epay! Which would you rather tell a customer? 1. Your Rig is
> too old and the repair bill would be more than we could recover if, you
> decide Not to repair it ! Or.... 2. Sorry, we can no longer get the needed
> parts. I know what I would say.*
> * I HAVE NEVER ..... called Paul Clinton or anyone at the service
> center with a schematic and smoking soldering iron in hand that they did
> not bend over backwards to help me out. In many cases Paul has sent small
> parts to me Free of Charge. Ten Tec is a business, They must follow
> business practices and guidelines. Call KenYaeChicom and try to get the
> service manager on the phone !!!*
> * End of rant 73 de
> Wade/KJ4WS*
>
>
> On Sun, Jul 22, 2012 at 9:34 PM, Jerry Haigwood <jerry@w5jh.net> wrote:
>
> > Barry,
> > This part we are talking about is not completely obsolete. Glenn of
> > DMS
> > Labs has purchased a large quantity of these parts (Motorola 68705P).
> So,
> > TenTec cannot claim they cannot get the part. It is a matter that they
> > (TenTec) has chosen to not buy the parts anymore. When one of their
> radios
> > hit a certain age, they do not recommend sending it in to them for repair
> > because they no longer want to work on it. At the very LEAST, Tentec
> > should
> > recommend who to go to in order to find repair parts and service. A
> > simple,
> > "We don't repair these radios anymore but we recommend you obtain service
> > from XYZ." A GOOD company would do that for their customers.
> > Jerry W5JH
> >
> >
> > -----Original Message-----
> > From: tentec-bounces@contesting.com [mailto:
> tentec-bounces@contesting.com]
> > On Behalf Of Barry N1EU
> > Sent: Sunday, July 22, 2012 4:31 AM
> > To: Discussion of Ten-Tec Equipment
> > Subject: Re: [TenTec] 40m BCI and Ten-Tec vs. Elecraft
> >
> > On Sun, Jul 22, 2012 at 1:54 AM, Jerry Haigwood <jerry@w5jh.net> wrote:
> >
> > > I contacted TenTec to see what fixes they may have for the display
> > > logic board. Paul informed me they don't have any fixes for this
> board.
> > > Paul also stated that the Corsair II was so old that it is not worth
> > > fixing and he does not recommend sending it to TenTec for repair.
> > > Well, so much for that great TenTec support we have all been
> discussing.
> > >
> >
> > It's clearly not economically feasible for Ten-Tec to invest engineering
> > resources in designing a work-around for parts that are no longer
> available
> > in a 25 year-old radio. I might not like it but I wouldn't blame any
> > company taking that position.
> >
> > Barry N1EU
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
> _______________________________________________
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> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
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