Please send all orphaned radios and cash contributions
to my address as per QRZ.com
w0ep
On 1/15/2015 4:22 PM, Kim Elmore wrote:
> But it's far more fun to make up astounding conspiracy theories that TT is
> circling the drain and that all of our radios have been rendered worthless by
> intention. It's fun because it gives us more to complain about and so is a
> good excuse to not be on the air.
>
> Kim N5OP
>
> "People that make music together cannot be enemies, at least as long as the
> music lasts." -- Paul Hindemith
>
>> On Jan 15, 2015, at 15:02, "R. Eric Sluder-W9WLW via TenTec"
>> <tentec@contesting.com> wrote:
>>
>> Hi John:
>>
>> I appreciate your willingness to exercise free speech, and I feel honored we
>> have such a privilege in this great country. However, I would like to
>> provide some clarification around your unsubstantiated state of affairs
>> report about Ten-Tec that you have decided to share with everyone. I
>> obtained my information by simply contacting Ten-Tec and asking, and below
>> is my interpretation of what was said to me. I share this out of respect to
>> all Hams on this email reflector so they may understand the current state of
>> business that I learned of, and in fairness to Ten-Tec who works hard to
>> provide the radios we use. I do not intend to imply in anyway that what you
>> say is, or is not correct, but instead only share the information that I
>> have learned.
>>
>>
>> RMA
>> Ten-Tec implemented the RMA system to improve repair services. They did
>> this because many times they would receive a radio with absolutely no
>> information on it and what they need to fix. Customer calls later
>> complaining... you get the picture. Nobody is happy because they spend
>> hours trying to find out what needs done to the radio, and the customer
>> spends unneeded time waiting on the radio. Now - you get an RMA number to
>> return the radio and you can refer to that RMA number for any discussions
>> with Ten-Tec about the radio.
>>
>> Repair Dept.
>> Nobody has quit the repair department. Of course nobody can confirm or deny
>> that someone wasn't having a bad day, but I am told repair operations are
>> working quite well now - post transition to being a division R.F. Concepts ,
>> and of course the physical move to another building.
>>
>> Leadership
>> Ten-Tec has a President/COO and a Senior Manager overseeing all operations
>> at Sevierville location. If you do not believe me, then you are welcome to
>> contact the most senior manager at Ten-Tec at 865-453-7172, or his email is,
>> jhenry@tentec.com if you prefer that method of communication. That's
>> right... John Henry is the most senior manager overseeing Ten-Tec. There is
>> no local CEO there except when the 'one' presiding CEO visits. Why? One
>> corporation doesn't need two CEO's. Instead, each division of R.F. Concepts
>> has senior executives in charge. It sounds rather normal to me since I work
>> for a corporation that has multiple business divisions and each division is
>> assigned a senior executive accountable for that division.
>>
>> So here is my challenge to anyone questioning the viability of Ten-Tec.
>> Please ask a senior leader within the Ten-Tec organization. I have given
>> you a phone number and an email to use so feel free to do so. John Henry
>> kindly explained it to me and I am sharing it with you.
>>
>> In closing, hang in there gang... Ten-Tec is still in business and I know
>> this because I just checked. We may not hear from them daily, but it does
>> not indicate there is a giant crater in the ground in Sevierville. I
>> believe it means they are busy designing, building and selling radios.
>>
>> Be well & 73,
>>
>> -Eric
>> W9WLW
>>
>>
>>
>> --------------------------------------------
>> On Wed, 1/14/15, John Rippey <w3uls73@gmail.com> wrote:
>>
>> Subject: [TenTec] Ten-Tec service
>> To: tentec@contesting.com
>> Date: Wednesday, January 14, 2015, 7:58 PM
>>
>> I spoke with a Ten-Tec service guy
>> some time back before the recent
>> move.I remarked on the red tape now imposed on customers
>> before
>> sending a rig in for service. He expressed guarded
>> unhappiness about
>> all the changes being imposed. Not a happy camper. Doubt if
>> he's still
>> there.
>>
>> The "CEO" who took over for the long-time CEO left shortly
>> thereafter.
>> No "CEO" now, I guess. It appears everything now is being
>> directed by
>> the suits in Colorado. For my money, Ten-Tec risks
>> deteriorating into
>> just a brand, rather than maintaining its status as a
>> separate
>> stand-alone entity. This will be denied, I suspect, but my
>> sense is
>> that T-T's best days may be in the rear view mirror.
>> Cryptic,
>> unhelpful comments from the service department may well be
>> an early
>> indicator.
>>
>> 73,
>>
>> John, W3ULS
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>> TenTec@contesting.com
>> http://lists.contesting.com/mailman/listinfo/tentec
>>
>>
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