I just finished speaking with Tim K3LR on the land line with regard to
my problem We had a cordial conversation and I must say in all the
years I have been a ham, I have never had the president of a company
immediately call me to address my concerns and problems with a
product. I am confident whatever is plaguing my NCC-1 will get fixed
whether it's the unit, or operator head-space.
I also received a satisfactory explanation for the policy of not
providing a schematic for the NCC-1. The repair service terms as
explained to me are quite reasonable but I hope I don't have to send
it in for repair. I certainly appreciate this fast response. Also,
I mischaracterized the service dept. email as "canned." It did have
some personalized text in it which I overlooked and I apologize for
that.
73
Rob
K5UJ
On Fri, Sep 23, 2016 at 8:58 AM, Tim Duffy <k3lr@k3lr.com> wrote:
> Hello Rob:
>
> Please call DX Engineering. We will help you get your NCC-1 working
> properly.
>
> 73
> Tim K3LR
_________________
Topband Reflector Archives - http://www.contesting.com/_topband
|