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Re: [TowerTalk] Re: F12 customer service

To: <towertalk@contesting.com>
Subject: Re: [TowerTalk] Re: F12 customer service
From: "Pat Poirier" <hkman@comcast.net>
Date: Thu, 11 Dec 2003 21:27:32 -0500
List-post: <mailto:towertalk@contesting.com>
I have a Force 12, 5BA antenna and I think that it is fantastic. When I
ordered the antenna 6 years ago, I was told it would take 4 weeks. Well it
took 9 weeks and by the time that it did arrive, I had snow on the ground
and I had to wait for spring to put the antenna on the tower.

I just recently had to order some parts for the antenna and it took 7 weeks
to get some simple parts from them and again, I now have snow on the ground.
I guess I am waiting for spring again.

This last time, when I called Force 12 to find out about my order, I was
told that they couldn't look up my order because they were very busy and I
would have to call back. I was not to happy with that response from thier
customer service. I was told this more than once.

I feel that they make a fantastic antenna but a little bit of customer
service would go a long way.

73,
Pat  W1KA


_______________________________________________

See: http://www.mscomputer.com  for "Self Supporting Towers", "Wireless Weather 
Stations", and lot's more.  Call Toll Free, 1-800-333-9041 with any questions 
and ask for Sherman, W2FLA.

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