[TenTec] Re: Flamed by a customer?

[Keith Lodahl]

I am pleased to see that Ten Tec has seen fit to become part of this
internet community.  That is one of the reasons I am happy to be part of the
family.  I tire of those who sit and wait for things to pounce on.  The
honest expression of concern by one owner about a problem they are
experiencing doesn't justify the response that indicates that there is a
system wide problem.  And a passionate response from a manufacturer who
limited their profits by holding back product until they were confident of
its perfromance is indeed justified.

Keith Lodahl KB9NUM


> -----Original Message-----
> From: tentec-admin@contesting.com [mailto:tentec-admin@contesting.com]On
> Behalf Of Joe Malloy
> Sent: Thursday, December 05, 2002 7:23 AM
> To: tentec@contesting.com
> Subject: RE: [TenTec] Re: Flamed by a customer?
>
>
> > Welcome to the internet.
>
> Welcome to opinions gone wild, I think you meant to say.
>
> > Maybe your public rebuke to Tim was justified in your mind but
> > was it worth it? Well you've crossed the line now.
>
> It wasn't a rebuke, you see.  It wasn't a sharply worded
> castigation (that's
> a "rebuke") of Tim but an exasperated expression of the opinion that one
> should know what he is talking about if he undertakes to tell a
> manufacturer
> publicly that its product is flawed.   Scott's response  was well
> justified,
> in my view, but your take on it is obviously different.  C'est la vie.
>
> Actually, it's refreshing to see a representative of a company take a
> passionate view of the manufacturing process and the complaints
> it sometimes
> engenders.   Yes, Scott's response may have crossed a line, but
> the line he
> crossed was from "ordinary manufacturer's mumbe-jumbo" to "reasoned and
> impassioned speech".  I'm sorry you didn't see it that way.
>
> And no, I'm not just "pro-Ten-Tec", not everything they have
> produced is to
> my taste, that's why I have Yaesu, Icom and Elecraft gear in the shack as
> well.
>
> 73,
>
> Joe, W2RBA
>
>
>
>
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