[TenTec] Orion 565 AT Ver2.059

[Carl Moreschi]

I think a big part of the problem with Orion firmware issues is that TenTec
engineering does NOT read this reflector.  It is only read by Tentec sales.
I think if tentec engineering read this reflector they would have better
insight into how these problems are perceived by tentec customers and be
better able to prioritize which ones need to be looked at.

Carl Moreschi N4PY
121 Little Bell Drive
Bell Mountain
Hays, North Carolina 28635

----- Original Message -----
From: "Barry Gross" <barry.n1eu at gmail.com>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>
Sent: Saturday, November 04, 2006 7:14 AM
Subject: Re: [TenTec] Orion 565 AT Ver2.059


> On 11/4/06, Jerry Volpe <kg6tt at arrl.net> wrote:
> > I can see that this is yet another thread where people become quickly
> > 'polarized' and somewhat 'territorial' so this is my last posting on
> > this subject.
>
> With all due respect Jerry, it's postings like yours that in itself
> tend to polarize the issue.  By this I mean that your posting can be
> seen to make a concerted effort to "debunk" firmware problem reports
> made in good faith by knowledgeable users.  We all need to give a
> little space to each other, and leave open the possibility that
> there's some truth in what is being reported.
>
> Perhaps it bears mentioning that a public firmware problem report is
> NOT an attack on Ten-Tec's good reputation.  With very few exceptions,
> all these owners reporting issues are huge supporters of the people
> and company that is Ten-Tec.  They also are NOT attacking the Orion -
> they use and love the Orion, but want to see it continue to improve to
> its potential.
>
> Part of the problem might be that the firmware beta test group was
> disbanded.  With that group, members would make every effort to
> investigate/duplicate problems reported by each other, with more
> careful measurements and repeatable test conditions and without the
> politics that often occur on this reflector.
>
> Currently, there's no clear feedback mechanism from Ten-Tec on their
> view of problems now being reported.  Whether or not it's true,
> problem reporters can only imagine that if their issue seems to get
> "debunked" here, that there's little hope that their voiced concerns
> will get attention by the company.
>
> 73,
> Barry N1EU
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