[TenTec] Re Service Queue

Kimberly Elmore cw_de_n5op at sbcglobal.net
Thu Jun 13 14:42:42 EDT 2013

I don't mean to minimize the task, but replacing finals isn't all that tough as 
long as you have the tools, can see well enough and have sufficient dexterity. I 
replaced finals in my TS-930S (MRF452s, I think) and, while it's a bit of a 
beast to get apart, it's not all that hard to do. Make sure you have thermal 
grease so you can properly mount the transistors back on their heat sink, etc., 
and you should be good to go. 

Is there something special about the Delta-II that makes DIY final replacement 
particularly difficult? Are the transistors no longer available or...?


From: Al Sirois <alsirois at roadrunner.com>
To: Discussion of Ten-Tec Equipment <tentec at contesting.com>
Sent: Thu, June 13, 2013 11:17:08 AM
Subject: Re: [TenTec] Re Service Queue

Thursday, noontime: John Henry:

Thanks for the support of TenTec SERVICE.
6 months ago I tried to have finals replaced in my Delta-II; Service told me it 
was not worth to do it.
That should be a decision the the owner should make. They would not give me an 
estimate of repair.

I wasted the $$ for shipping both ways and the normal fee for the bench.

I'm still trying to find someone to replace the finals. Maybe, Instructions from 
the factory could be made available for the owner to do. All the advertisement 
about service didn't come thru for me this time.
I have had good service from Paul & Gary in the past.

Al Sirois
N1MHC at arrl.net

-----Original Message----- From: John Henry
Sent: Thursday, June 13, 2013 10:03 AM
To: Discussion of Ten-Tec Equipment
Subject: [TenTec] Re Service Queue

TEN-TEC does have an opening for a service tech, and the main rig that
service tech worked on is the Orion models. So, if anyone nearby wants to
apply, get with Paul Clinton in service and see what happens.

Depending upon the nature of the problem it might affect service turn
around, but, we are having production techs handle servicing at the moment
and also one of the Orion engineers is handling the more difficult repairs.
On average though, they get out rigs per week as fast as when we had a
dedicated service repair person.

I think what really impacted service times on the Orion is the changes in
the latest firmware revision. The latest software releases provide features
that improved the performance to a point that people are hauling out their
Orion's out of the closet and placing them back on the bench as the main
transceiver again. We are running into a lot of rigs that were "mothballed"
and for whatever reason now have some issues. So we are getting bombarded
with a LOT of rigs whose problems would have been resolved over years, now
all at once. I guess that is a problem with continuing on with software
updates providing new features taking them to new performance levels,
1 - we don't sell new rigs (why buy a new rig when the performance level of
the Orions are now jumping ahead of competition? SAF for example, best
feature added (per several customers inputs) to any rig in years)
2 - we have to service more rigs. (rigs that were put in storage, off the
shelf, and due to whatever reason now exhibit issues that need repair).

I'll quit rambling and get back to work. Enjoy

Thanks, and 73,
John Henry, KI4JPL
TEN-TEC Engineering
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