[TenTec] Eagle problem?

[James Boswell]

On 5/8/2014 1:06 PM, GARY HUBER wrote:
> A local amateur recently chose to take a new Eagle on the 30 day evaluation plan. He likes the receiver but has had problems with the transmitter (after a few minutes on transmit the cooling fans spool up and the radio shuts down).  He communicated with Ten-Tec Service, followed instructions for power, grounding, etc. but was unable to resolve the TX shutdown problem. The Eagle was sent back to Ten-Tec for service, but upon return it appears to have the same problems as before. I saw the Eagle and a disappointed customer this morning. He is at or near the 30 day mark of the evaluation and is troubling over a decision of returning the Eagle Friday morning to get his money back or buying a radio with an apparent problem.
>
> I have no skin in this game. I am a Ten-Tec Ambassador but to the best of my knowledge, I have not been identified as such for this Eagle and will not benefit one way or another. I am however a long time owner, user, and proponent of Ten-Tec products and see the possibility of disappointed and dissatisfied customer as the result of misunderstanding or miscommunication. Any positive suggestions to solve this problem for a friend is greatly appreciated.
>
> 73 & DX,
> Gary - AB9M
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> TenTec at contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
Gary,
       Consider what is different between his station and the TenTec 
service center. This could be a bad coax jumper, antenna tunner or SWR 
meter, something you are overlooking. Take the radio to another station, 
a proven set-up and see if the problem repeats.

	Several times I have bought like new equipment at sidewalk sales and 
found someone had bumped a switch into the wrong position, or a bad coax 
jumper. One time I bought a TenTec Corsair with a bad receiver, the 
jumper was missing from the back of the radio and the owner insisted on 
selling that piece of junk. That Corsair has anchored the club Field Day 
station the past few years.

	I hope this helps, 73'S  KA5SIW





>>     James B. Boswell                           JBoswell at NRAO.edu
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