[TenTec] Service

[Mike Bryce]

That’s how I figure it would be yesterday when John Henry posted the information. 

However there is one item I’m still guessing at.

for example:

I send in my Eagle. They charge me $140 for opening my box and putting the radio on the bench. 
The service tech diagnoses the problem. 

So the first $140 is opening the box and service time.

Now, let’s say for grins it takes him 20 minutes longer than that first hour. It’s been on the bench for one hour and twenty minutes

Do I get charged the full $125 for the second hour or only the amount for 20 minutes?

In other words, will repair cost be based on whole hour increments or will it be billed in half or quarter rates?



Mike Bryce WB8VGE

prosolar at sssnet.com



> On Jan 5, 2016, at 11:07 AM, Jim Vohland <n9vo at hotmail.com> wrote:
> 
> Excellent explanation. I did not understand this from the first email I read. Entirely reasonable for initial hour and up to hour repair costing 140. If second hour is require, then it would be the 265 number and so on.  Much better. Thank you for expounding on the explanation. 
> 
>> Date: Tue, 5 Jan 2016 09:45:02 -0600
>> From: jshenry1963 at gmail.com
>> To: tentec at contesting.com
>> Subject: [TenTec] Service
>> 
>> Something Dishop posted on QRZ I find it relevant to copy/paste to this
>> forum....
>> 
>> From Mike:
>> Let me clarify something: It takes one hour to look at the unit and return
>> it without repair is 140. If the tech repairs the unit in that hour it is
>> still $140. If it goes a second hour it is $265.
>> 
>> Let me make it more obvious: The first service hour is $140. Additional
>> service hours are $125. There is a minimum charge for ANY radio sent in of
>> one service hour, regardless of if we repair it or return it to you
>> unrepaired.
>> 
>> You can always buy a new radio. Buy a new one every year and then sell the
>> old one and you will NEVER have to worry about being charged for service.
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