[TenTec] Omni VI + Voice Synthesizer Board.

[Thomas Kuehl]

This is part of what John Henry posted on January 4th regarding a portion of the new Ten Tec policies:
"A second problem in the service department is with the time technicians
spend on the telephone that quite often ends up having nothing to do with
the Ten Tec product but is some other station deficiency.  The problem here
is Ten Tec is not compensated for that time, yet Ten Tec pays wages to the
technician. When the service department resumes operation, Ten Tec will
charge the customer for any telephone call or email that consumes more than
five minutes of technician time.  That time will be billed in quarter hour
increments at the prevailing service rate."

So it appears that if your question requires more than 5 minutes of a technician's time, you will be charged accordingly. I believe I read elsewhere that it would be charged in 15 minute increments, at their present technician labor rate. 
It is hard to know how this will play with customers long-term, but for now while Ten Tec is getting back on its feet the owner deems it necessary.
'73, Thomas - ac7a 

      From: Mike Bryce <prosolar at sssnet.com>
 To: Discussion of Ten-Tec Equipment <tentec at contesting.com> 
 Sent: Thursday, March 10, 2016 12:04 PM
 Subject: Re: [TenTec] Omni VI + Voice Synthesizer Board.
   
Hummm…. thinking outside the box again

So does that mean after Ten Tec get production up and running, and I buy a $3000 Omni VII+, and I can’t figure out why this doesn’t do that, I’ll need a work order to call the factory from some help?



Mike, WB8VGE
SunLight Energy Systems
The Heathkit Shop
http://www.theheathkitshop.com/ <http://www.theheathkitshop.com/>
J e e p
o|||||||o 

A man with one clock knows what time it is. A man with two clocks is never sure. 



> On Mar 9, 2016, at 11:55 AM, Froiseth Richard <rfwd6dok at centurylink.net> wrote:
> 
> Carl,
> 
> Thanks for the info.
> I wrote Ten Tec a note and they wont give out any info without a work order.
> I use to be able to call and receive help on things like this, but I guess times have change.
> Thanks again.
> 
> 73’s
> Rich, WD6DOK
> 

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