[TowerTalk] FIRST CALL: 4 1/2 MONTHS
Scott E. Olitsky
solitsky@acsu.buffalo.edu
Wed, 2 Aug 2000 19:24:58 -0400
Ken,
I had a similar problem with them. I ordered something and never received
it. I called for months and got the run-around. My card was charged within
minutes of the purchase. My emails and phone calls went unaswered for weeks
and weeks. It was always just about to be shipped.
When I complained to the credit card company they gave me a credit and
subtracted it from them.
You better believe I got calls and emails fast then! I was called at home
on weekedns and nights. All of a sudden, it was an important issue.
Want quick service....cancel the charge!
Scott
AC3A
-----Original Message-----
From: Ken Barber <kbarber@monmouth.com>
To: towertalk@contesting.com <towertalk@contesting.com>
Date: Wednesday, August 02, 2000 6:43 PM
Subject: [TowerTalk] FIRST CALL: 4 1/2 MONTHS
>
>Hey First Call,
> How can you possibly state that you have 2-4 weeks delivery and that
>it doubled for a while. I have been waiting since March, yes MARCH for
>my tower and it just got delivered to my installer with parts missing.
>Basically, I waiting almost 5 MONTHS for my FIRST CALL TOWER. in
>addition, you charged my credit card in full in March !!
>Ken W2DTC
>-------------------------------
>
>
>
>WHAT'S NEW WITH TRI-EX TOWERS
>(AN EXTENSIVE UPDATE)
>With the large amount of Tri-Ex towers being sold over the last six
>months,
>we thought it would be a good time to give an update.
>The factory is in the process of expanding to a second facility and has
>outgrown the facility it is in now. This expansion will insure faster
>tower
>manufacturing time and allow for increased volume of mobile tower
>trailers
>and building up of tower inventory.
>
>TOWER DELIVERY
>Tower delivery has improved dramatically. The factory has been
>inundated
>with amateur tower orders like never before. Normal delivery was 2-4
>weeks
>and reached a high of more than double that for a while. In order to
>alleviate the delivery problem, the following changes were made:
>a. A second shift and parallel manufacturing lines were added to catch
>up on
>past orders and to start building the most popular towers for inventory.
>b. In late June, two complete additional manufacturing fixtures/jigs
>were
>finished for the entire line of Tri-Ex towers including the sky needle
>tubular towers. This addition will allow parallel or simultaneous
>manufacturing of the similar tower sections.
>
>HELP IN GETTING A TOWER PERMIT
>For customers making applications for tower permits, please note that we
>can
>now provide a stress analysis with a "wet stamp" for any of the 48
>states.
>The wet stamp is a certified, original stamp by a registered, civil or
>structural engineer in your state. Non-wet stamp stress analysis is
>available
>for $10. (plus postage) on any present Tri-Ex tower. Call for details.
>
>REAL CUSTOMER SERVICE
>First Call has a staff of real people that you can get to and talk to
>right
>away. The policy of "instant access" to your questions (via phone, fax
>or
>e-mail) has made Tri-Ex the #1 choice for the amateur radio operator.
>
>RESPONSE TO E-MAIL REQUESTS
>We have been trying our hardest to respond to quotations and tower
>pricing,
>but we had in the past fell short of our goal. We receive an excessive
>twenty
>to twenty-five e-mails a day and if your request to us was not answered
>promptly, it will be shortly. We promise to keep up to date on any
>e-mail
>received. We understand our product is unique and our prices are fair
>and
>the good word is getting out about Tri-Ex.
>
>IMPORTANT, IMMEDIATE CHANGES
>Beginning with new literature being printed, we will no longer utilize
>or
>display calculations based on the outdated 50-mph sq./ft. rating. The
>50-mph
>rating is not a UBC standard (Uniform Building Code) and has not been a
>standard for over 30 years. No town, village, city or municipality
>recognizes
>a 50-mph wind load rating. The 50-mph UBC number was only used by Tri-Ex
>to
>compare the stronger Tri-Ex tower to other telescoping tower companies.
>The
>minimum standard under UBC in the US is 70 mph.
>When you compare Tri-Ex to another company, remember that the towns and
>local
>governments require 70 mph UBC.
>
>NEW TRI-EX MODELS
>Additional, improved and new tower models will be introduced soon.
>Adding to
>this list will be a rotating tubular tower, and variations of our 86 and
>104-ft. telescoping units.
>As before, Tri-Ex will provide super great prices with towers that are
>stronger and with better specs than other steel telescoping tower
>companies.
>Check out the tower comparison page on our website
>(www.firstcallcom.net)
>
>RAPID GROWTH
>With the avalanche of new tower orders, both First Call and the Tri-Ex
>manufacturing facility have added additional personnel. First Call alone
>has
>added two more toll free number lines. The manufacturing group has
>doubled
>their personnel in recent months with more workers being hired as a
>second
>manufacturing facility is opened.
>
>WORLD-WIDE ADVERTISING
>Tri-Ex towers are now being shipped World-Wide which has resulted from
>our
>enlarged advertising campaign both here in the US and abroad. To enhance
>our
>visibility more, we now can provide complete packages of rotators,
>antennas
>and system installation in one operation. First Call is an authorized
>dealer
>for Hy-Gain (MFJ), Yaesu and prosistel Big Boys. We also provide antenna
>packages including M2, Hy-Gain, and Force 12.
>
>NEW SAVINGS ON SHIPPING COSTS
>Tri-Ex has expanded again with new contractual arrangements with two
>other
>national trucking companies. Other than Tri-Ex towers costing less than
>our
>competition, we can offer BIG additional savings in getting the tower to
>your
>door. All towers leaving the Visalia factory have recently and will
>continue
>to be enclosed in a full wooden crate. This new shipping method will
>allow
>complete safety of all towers being shipped.
>
>INSTALLATION HELP
>We are presently expanding our installation package for Tri-Ex tower
>buyers
>to different models. At present, the installation guide with 84 color
>pictures and narratives has only been available for the models LM470 and
>the
>DX86. This installation guide has been very instrumental and a must for
>first
>time tower buyers. This guide is a First Call exclusive.
>
>STAINLESS CABLE AVAILABLE
>When it is time to restring your crank-up cable, the factory has precut
>galvanized or stainless cable kits available at reasonable prices. We
>understand the value of your investment and each kit is provided with a
>restringing schematic. Check our web page for pricing or call us on our
>toll
>free number.
>
>--
>FAQ on WWW: http://www.contesting.com/FAQ/towertalk
>Submissions: towertalk@contesting.com
>Administrative requests: towertalk-REQUEST@contesting.com
>Problems: owner-towertalk@contesting.com
>
>--
>FAQ on WWW: http://www.contesting.com/FAQ/towertalk
>Submissions: towertalk@contesting.com
>Administrative requests: towertalk-REQUEST@contesting.com
>Problems: owner-towertalk@contesting.com
>
--
FAQ on WWW: http://www.contesting.com/FAQ/towertalk
Submissions: towertalk@contesting.com
Administrative requests: towertalk-REQUEST@contesting.com
Problems: owner-towertalk@contesting.com