[TowerTalk] Also VERY UPSET

[WA2QNW@aol.com]

In a message dated 8/13/00 10:44:21 AM Eastern Daylight Time, 
solitsky@acsu.buffalo.edu writes:

<< The only real power the consumer has is to warn other consumers when he or 
 she has not been dealt with fairly.  I am not talking about honest mistakes  
but deception.  It is extremely aggrevating to have calls go unanswered,  
product go undelivered and partial repayments made once your money has been  
taken from you.  I suppose you are correct, if more people were vocal about  
these diappointing experiences it would make the product or support better.
  >>

After reading AC3A's remarks above I thought it appropriate to post a current
situation for others to read.....

My CREATE RC5B3  rotor took a lightining hit and I tried to contact the 
distributor (only one was appointed) ELECTRONIC DISTRIBUTORS (EDCO) VA.  
whose phone message was to send a fax.   6 weeks later no reply

I contacted the manufacturer in Japan who after 4 email exchanges agreed to 
SELL me a new rotor,  NOT REPAIR AND RETURN MINE,  for $1000+ CASH ONLY by 
bank transfer.  They would repair mine, charge me for the repair and the 
freight.  NO CONCESSIONS.   

I contacted the Canadian and UK distributors both of which have no inventory.

It WAS a fine rotor capable of turning a very large array.

CAVAET EMPTOR.

chuck wa2qnw

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