[TowerTalk] Also VERY UPSET

[Scott Hotchkiss]

I don't read any 'complaining' in this post.
Just a warning that there is no support for
CREATE's products here in the USA.
Thanks for the warning.
BTW any critiques from the group on the 'Big Boy' ?
de W4PJ
Scott R. Hotchkiss
Fort Lauderdale, Florida
----- Original Message -----
From: <WA2QNW@aol.com>
To: <towertalk@contesting.com>
Sent: Sunday, August 13, 2000 12:04 PM
Subject: [TowerTalk] Also VERY UPSET


>
> In a message dated 8/13/00 10:44:21 AM Eastern Daylight Time,
> solitsky@acsu.buffalo.edu writes:
>
> << The only real power the consumer has is to warn other consumers when he
or
>  she has not been dealt with fairly.  I am not talking about honest
mistakes
> but deception.  It is extremely aggrevating to have calls go unanswered,
> product go undelivered and partial repayments made once your money has
been
> taken from you.  I suppose you are correct, if more people were vocal
about
> these diappointing experiences it would make the product or support
better.
>   >>
>
> After reading AC3A's remarks above I thought it appropriate to post a
current
> situation for others to read.....
>
> My CREATE RC5B3  rotor took a lightining hit and I tried to contact the
> distributor (only one was appointed) ELECTRONIC DISTRIBUTORS (EDCO) VA.
> whose phone message was to send a fax.   6 weeks later no reply
>
> I contacted the manufacturer in Japan who after 4 email exchanges agreed
to
> SELL me a new rotor,  NOT REPAIR AND RETURN MINE,  for $1000+ CASH ONLY by
> bank transfer.  They would repair mine, charge me for the repair and the
> freight.  NO CONCESSIONS.
>
> I contacted the Canadian and UK distributors both of which have no
inventory.
>
> It WAS a fine rotor capable of turning a very large array.
>
> CAVAET EMPTOR.
>
> chuck wa2qnw
>
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>


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