[BULK] - [TowerTalk] F12 customer service

[Steve Katz]

Even here in CA, F12 does have the reputation of "some of the best antennas
you can almost get."  -WB2WIK/6



> -----Original Message-----
> From:	David Greer [SMTP:davidgreer73 at yahoo.com]
> Sent:	Thursday, December 11, 2003 9:59 AM
> To:	towertalk at contesting.com
> Subject:	[BULK] - [TowerTalk] F12 customer service
> 
> I've never owned a Force 12 beam but they seem to
> perform well on the air. I tried to be an owner but
> thanks to F12 it didn't work out.
> 
> Four years ago, I placed an order for  a C3SS yagi but
> the owner asked if I was attending Dayton  -- about 3
> weeks away at that time. I said yes and he said they
> would deliver it to me there and save me shipping.
> That sounded fine but when I went to their booth to
> pick it up, the owner acted sheepish and said it was
> still on the truck. If I'd come back in 2 hours, they
> would have it for me. I did but they didn't. It wasn't
> on the truck, he said. But he promised they would ship
> me one in 10 days or less.
> 
> Ten days turned into more than six weeks -- a period
> full of evasive answers to my questions.  Finally, I
> told them they had been deceptive in their dealings
> with me and I didn't appreciate it. I never used foul
> or harsh language in my e-mails but I made it clear I
> didn't like the way they conducted their business. The
> next thing I knew I got an e-mail from an associate at
> the company telling me they had canceled my order. 
> 
> Since I had never once mentioned canceling the order,
> I was surprised at their action but figured it was
> probably for the best. Since then I have owned
> TennaDyne and SteppIR antennas and their customer
> service has been excellent. 
> 
> Go figure.
> 
> Dave, N4KZ
> 
> 
> 
> 
> =====
> David Greer
> 
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> 
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> Weather Stations", and lot's more.  Call Toll Free, 1-800-333-9041 with
> any questions and ask for Sherman, W2FLA.
> 
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