[TowerTalk] Customer satisfaction

[Wes Attaway (N5WA)]

In addition, there is no excuse for a company using the
"small order" cop-out for poor service when they are
advertising in the very market that they are giving poor
service to.  If you are in business to serve customers (and
as far as I know every business has to serve at least one
customer) there is really no excuse for giving poor service
to anyone.

-----Original Message-----
From: towertalk-bounces at contesting.com
[mailto:towertalk-bounces at contesting.com]On Behalf Of Al,
N6TA
Sent: Wednesday, May 12, 2004 11:27 PM
To: ARNE GJERNING; TOWER TALK
Subject: RE: [TowerTalk] Customer satisfaction


Note that being ISO certified only means that processes are
set up and
documented to have been followed.  It does not define how
you do business,
only that you do the same things consistently.  One would
expect that would
lead to fewer errors...
Al

-----Original Message-----
From: towertalk-bounces at contesting.com
[mailto:towertalk-bounces at contesting.com]On Behalf Of ARNE
GJERNING
Sent: Wednesday, May 12, 2004 21:08
To: TOWER TALK
Subject: [TowerTalk] Customer satisfaction


Reading the info about Amidon.  I had good luck and received
what I had
requested with no problems mostly about 2 years ago.

However, I do suggest the following:

If you are not satisfied with their service, request a copy
of their ISO
registration certificate.  After receipt of this
certificate, write a letter
to the company describing the problems you are having and
copy the Registrar
company who's name appears on the certificate.  ( A word of
warning, ensure
it is a certified Registrar as many "ISO compliant"
certificates do exist).

With the revision from ISO-9001-1994 to ISO-9001-2001
customer satisfaction
is a larger emphasis.

Detailing your problems here on TT may help an individual
feel better and
maybe a few folks will think twice about placing an order,
but in some ways
Amidon is partially correct. We amateurs with our $150.00
orders are a VERY
small part of their business.  It is often best to buy
through distribution
systems who do stock products.  Often response will be even
faster and
better.

Just a bit of brotherly info from a QA Engineer.

73 de Arne N7KA

_______________________________________________

See: http://www.mscomputer.com  for "Self Supporting
Towers", "Wireless
Weather Stations", and lot's more.  Call Toll Free,
1-800-333-9041 with any
questions and ask for Sherman, W2FLA.

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_______________________________________________

See: http://www.mscomputer.com  for "Self Supporting
Towers", "Wireless Weather Stations", and lot's more.  Call
Toll Free, 1-800-333-9041 with any questions and ask for
Sherman, W2FLA.

_______________________________________________
TowerTalk mailing list
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