curious as to how long ago this happened. here is texas MBE are now owned by
UPS for about 2 yrs. You might check as that should if the same there.. give
you some pressure points
good luck I too have had problems with UPS and FedEx they really do not care
bottom line.. w or w/o insurance
it is always a fight
*********** REPLY SEPARATOR ***********
On 02/25/2005 at 12:49 PM Japerlick@aol.com wrote:
>I can share my own UPS horror story...we bought an HP 8568B Spectrum
>Analyzer
>from an east coast dealer. He left it up to a local Mail Boxes Etc to
>pack
>and ship the unit. That was our first mistake....MBE is run by local
>franchisees who are usually shipping cookies from Grandma and often don't
>have knowledge
>of necessary packaging requirements for sensitive electronics. The box
>arrived. It was an 8568B, in many little pieces, bashed in in many places,
>inside a
>double-wall box. The little foam that was used was all crushed. I
>immediately called the shipper, MBE, UPS and everyone....I was
>incredulously angry and
>devastated. But, since MBE had forgotten to add the insurance, there was
>nothing anybody could do....except I could send the instrument off for
>expensive
>repairs.
>
>I asked UPS what their response would have been if the unit had been
>insured.
> THey said "Same thing....we would not cover it because it was poorly
>packaged." In reality, they are right...their job is to move the package
>not pack
>it. So, the first rule is you have to find someone that can pack well.
>Once
>it is in the "system" there is little anyone can do to recover from damage
>if
>you have not packaged it well.
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