Charles, as others have already stated I too have had
EXCELLENT support from the service department on the
T-T rigs I have owned. They have bailed me out and
bent over backwards to get my rigs on the air. They
have provided expert assistance over the phone and
through emails. I have no complaints about the
Ten-Tec Service. (Firmware development is another
matter.)
I agree, to a point, that the Orion is different from
other radio's I have owned. It is also extremely
flexible. There isn't a BEST settings for CW or a
BEST settings for SSB. Settings are very personal and
what might be great for me won't be acceptable for
many others. I have found one of the best starting
points for suggestions are the users on this reflector
(For example, see Sinisa's VA3TTN
http://lists.contesting.com/archives//html/TenTec/2004-02/msg00903.html
article on the Using the Orion Receiver). Take a look
through the archives and try some of the suggestions.
There are lots on how to "play with the AGC" for
example.
I don't agree that "these rigs are poor just of the
box". They are different and a little bit of research
and experimentation will, hopefully, personalize it
for you.
Rick
VE7TK
---------------------------------------------
Subject: Re: [TenTec] K3 vs Orion One
From: Charles Harpole <k4vud@hotmail.com>
Date: Wed, 14 May 2008 03:44:44 +0000
List-post:
I, too, have encountered vy poor response from TT
customer "service." What a shame that their good
products should be so poorly represented by their
public face. I certainly hope that TT has another
source of income other than ham radio because they (1)
do not know how to sell their radios to hams, and (2)
have a customer service with terrible people skills.
To TT: (1) publish some b&w text ads to teach hams
how to adjust and use your ORIONs.... these rigs are
poor just of the box and if a user never explores A
LOT, he will bad-mouth the radio, etc. The ORIONs are
not your father's receiver and are best operated vy
different from earlier generations of ham radios....
users and potential customers MUST have this info from
the factory... some "Tech Talks".... to get their
radios to perform to full abilities (good stuf on this
topic in the manual is not enuf).
(2) hire an otherwise retired loquacious ham to be the
first answer to ur customer service phones and
Internet.
Tell the guy that his job is to FIRST make the
customer feel valued and SECOND to promise to get
answers to the problem AND THEN GET BACK TO HIM FAST.
Hams are unique customers who WANT TO TALK and a smart
ham radio company provides that chance.... warm fuzzy
is the best start, followed up with real hard answers.
PLEASE TT, we want u to succeed and put out these
great products.... you should have already--with the
ORION One--
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