Hi Steve,
Scott implied, or perhaps stated, that some of the negative reviews are
being written by employees of distributorships that cannot sell Ten-Tec
gear.
Everyone who gets turned off to a Jupiter by one of these "reviews" (I think
Scott said 11 were written by the same person) becomes a candidate for a
570, 920, 706 or what-not...which will be purchased through some dealer
(though of course no dealer could be certain that it gained someone who
wanted a Jupiter and was turned against it by such bashing). At its
ultimate, if Ten-Tec ever leaves the amateur market then these dealers as a
whole stand to gain. There would be no such potential benefit from bashing
brands they can sell.
Call it my corporate paranoia... by trade I do strategic planning in managed
health care and every day I see people doing things that range from merely
unethical to patently illegal to get rid of their competitors. It's
probably the same in your field too :).
73,
Art
KC2G
----- Original Message -----
From: <n4lq@iglou.com>
To: "Art" <rtgsdad@mchsi.com>; "Ten-Tec Inc. Amateur Radio Sales"
<sales@tentec.com>; <tentec@contesting.com>; <bill@spoke.net>
Sent: Friday, April 26, 2002 10:06 AM
Subject: Re: Re: [TenTec] Jupiter taking a beating?
> Maybe I'm missing something but that one went right over my head. What is
> the difference in direct sales vs. going through a distributor when it
> comes to reviews, good, bad or otherwise?
>
> -----Original Message-----
> From: "Art" <rtgsdad@mchsi.com>
> To: <n4lq@iglou.com>, "Ten-Tec Inc. Amateur Radio Sales"
> <sales@tentec.com>, <tentec@contesting.com>, <bill@spoke.net>
To: <tentec@contesting.com>
> Date: Fri, 26 Apr 2002 10:06:42 -0500
> Subject: Re: Re: [TenTec] Jupiter taking a beating?
>
> > I tend to disagree with the "saving grace" comment that all
> > manufacturers
> > have the same opportunity to get bashed. Perhaps the opportunity is
> > the
> > same...that might require probability theory...but the likelihood is
> > much
> > different due to the direct-sale distribution method of Ten-Tec. It
> > makes
> > little sense for someone with an agenda to bash radios which he or she
> > can
> > sell, but makes all the sense in the world to denigrate that which he
> > or she
> > cannot sell. There is nothing to be done about it except separate the
> > wheat
> > from the chaff and move on, but direct-to-consumer manufacturers are in
> > a
> > distinctly different position in this situation.
> >
> > Art
> > KC2G
> > ----- Original Message -----
> > From: <n4lq@iglou.com>
> > To: "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>;
> > <tentec@contesting.com>; <bill@spoke.net>
> > Sent: Friday, April 26, 2002 9:18 AM
> > Subject: Re: Re: [TenTec] Jupiter taking a beating?
> >
> >
> > > The saving grace here is that all manufactures have the same
> > opportunity
> > > to bet bashed. I think the Eham forum is a great means of passing
> > along
> > > one's "feelings" but seldom do we see any technical data posted.
> > These
> > > same type forums exist for most any appliance. Check out epinion.com.
> > > Here, you can find out about washing machines, vacuum cleaners etc.
> > > Recently I researched carpet shampooers and made a determination on
> > which
> > > one to buy from epinion.com. My choice turned out wonderfully
> > although I
> > > did have to wade through some useless postings.
> > >
> > > So yes, these public forums will affect sales and rightly so.
> > Question:
> > > Would it be advisable for manufactures such as TenTec to solicit
> > their
> > > customers to post their opinions to eham? Assuming positive postings
> > from
> > > happy buyers would boost sales, it might be a good idea.
> > >
> > >
> > > Steve N4LQ
> > > -----Original Message-----
> > > From: "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>
> > > To: tentec@contesting.com
To: <tentec@contesting.com>
> > > Date: Fri, 26 Apr 2002 09:44:33 -0400
> > > Subject: Re: Re: [TenTec] Jupiter taking a beating?
> > >
> > > > Folks:
> > > >
> > > > The review process at eham.net exhibits some flaws.
> > > >
> > > > It provides a terrific forum for axegrinders to bash Ten-Tec, or
> > any
> > > > other
> > > > manufacturer or entity that they see fit.
> > > >
> > > > You can see that there are two recent negative reviews of the
> > Jupiter
> > > > there
> > > > that were posted by people who never owned the transceiver.
> > > >
> > > > There is one individual who has posted a total of 11 negative
> > reviews
> > > > about
> > > > the Jupiter to eham.net at present. Only three of them (from the
> > same
> > > > person) appear there presently.
> > > >
> > > > I know who has an agenda and who doesn't - writing a negative
> > review
> > > > is fine; if you didn't like the radio, or it didn't work properly,
> > so
> > > > be it.
> > > > There are reviews that appear there that reflect that. It's
> > entirely a
> > > > different issue when you have 11 reviews of 1 radio posted by 1
> > person,
> > > > or have reviews that slam our equipment that are posted by
> > employees
> > > > of dealers that don't sell Ten-Tec.
> > > >
> > > > There's no way for the reader to know any of this - and the end
> > result
> > > > are unjustified negative reviews. That's a shame because
> > ultimately
> > > > it's
> > > > going to lead to lost sales for Ten-Tec, and loss of revenue means
> > less
> > > > products we're going to come up with in the future, less interest
> > in
> > > > the
> > > > amateur radio market by our company, etc. Don't think it doesn't
> > have
> > > > an impact - it most certainly does.
> > > >
> > > > Scott Robbins, W4PA
> > > >
> > > >
> > > >
> > > > -----------------------------------------------------------------
> > > > Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA
> > > > Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm.
> > > > Repair (865) 428-0364 8-4. Sales (800) 833-7373 9 am-5:30 pm.
> > > > Fax (865) 428-4483 24 hrs. Visit us at <http://www.tentec.com>
> > > >
> > > > --->--->---> Please note: E-mail <sales@tentec.com> for sales
> > > > and general product info only. We presently do not offer
> > > > repair, parts, or kit building tech support by electronic mail,
> > > > please telephone (865) 428-0364 or (865) 453-7172.
> > > >
> > > > Ten-Tec manufactures amateur radio equipment, military and com-
> > > > mercial use HF radio equipment, custom aluminum and steel
> > > > enclosures and has an on-premises, fully equipped tool and die
> > > > facility supplying metal and plastic injection mold industries.
> > > > Potential tool and die, custom enclosure or communications
> > > > electronics customer? Contact us with your needs.
> > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > TenTec mailing list
> > > > TenTec@contesting.com
> > > > http://lists.contesting.com/mailman/listinfo/tentec
> > > >
> > >
> > > _______________________________________________
> > > TenTec mailing list
> > > TenTec@contesting.com
> > > http://lists.contesting.com/mailman/listinfo/tentec
> >
> >
>
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