I tend to disagree with the "saving grace" comment that all manufacturers
have the same opportunity to get bashed. Perhaps the opportunity is the
same...that might require probability theory...but the likelihood is much
different due to the direct-sale distribution method of Ten-Tec. It makes
little sense for someone with an agenda to bash radios which he or she can
sell, but makes all the sense in the world to denigrate that which he or she
cannot sell. There is nothing to be done about it except separate the wheat
from the chaff and move on, but direct-to-consumer manufacturers are in a
distinctly different position in this situation.
----- Original Message -----
To: "Ten-Tec Inc. Amateur Radio Sales" <email@example.com>;
Sent: Friday, April 26, 2002 9:18 AM
Subject: Re: Re: [TenTec] Jupiter taking a beating?
> The saving grace here is that all manufactures have the same opportunity
> to bet bashed. I think the Eham forum is a great means of passing along
> one's "feelings" but seldom do we see any technical data posted. These
> same type forums exist for most any appliance. Check out epinion.com.
> Here, you can find out about washing machines, vacuum cleaners etc.
> Recently I researched carpet shampooers and made a determination on which
> one to buy from epinion.com. My choice turned out wonderfully although I
> did have to wade through some useless postings.
> So yes, these public forums will affect sales and rightly so. Question:
> Would it be advisable for manufactures such as TenTec to solicit their
> customers to post their opinions to eham? Assuming positive postings from
> happy buyers would boost sales, it might be a good idea.
> Steve N4LQ
> -----Original Message-----
> From: "Ten-Tec Inc. Amateur Radio Sales" <firstname.lastname@example.org>
> To: email@example.com
> Date: Fri, 26 Apr 2002 09:44:33 -0400
> Subject: Re: Re: [TenTec] Jupiter taking a beating?
> > Folks:
> > The review process at eham.net exhibits some flaws.
> > It provides a terrific forum for axegrinders to bash Ten-Tec, or any
> > other
> > manufacturer or entity that they see fit.
> > You can see that there are two recent negative reviews of the Jupiter
> > there
> > that were posted by people who never owned the transceiver.
> > There is one individual who has posted a total of 11 negative reviews
> > about
> > the Jupiter to eham.net at present. Only three of them (from the same
> > person) appear there presently.
> > I know who has an agenda and who doesn't - writing a negative review
> > is fine; if you didn't like the radio, or it didn't work properly, so
> > be it.
> > There are reviews that appear there that reflect that. It's entirely a
> > different issue when you have 11 reviews of 1 radio posted by 1 person,
> > or have reviews that slam our equipment that are posted by employees
> > of dealers that don't sell Ten-Tec.
> > There's no way for the reader to know any of this - and the end result
> > are unjustified negative reviews. That's a shame because ultimately
> > it's
> > going to lead to lost sales for Ten-Tec, and loss of revenue means less
> > products we're going to come up with in the future, less interest in
> > the
> > amateur radio market by our company, etc. Don't think it doesn't have
> > an impact - it most certainly does.
> > Scott Robbins, W4PA
> > -----------------------------------------------------------------
> > Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA
> > Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm.
> > Repair (865) 428-0364 8-4. Sales (800) 833-7373 9 am-5:30 pm.
> > Fax (865) 428-4483 24 hrs. Visit us at <http://www.tentec.com>
> > --->--->---> Please note: E-mail <firstname.lastname@example.org> for sales
> > and general product info only. We presently do not offer
> > repair, parts, or kit building tech support by electronic mail,
> > please telephone (865) 428-0364 or (865) 453-7172.
> > Ten-Tec manufactures amateur radio equipment, military and com-
> > mercial use HF radio equipment, custom aluminum and steel
> > enclosures and has an on-premises, fully equipped tool and die
> > facility supplying metal and plastic injection mold industries.
> > Potential tool and die, custom enclosure or communications
> > electronics customer? Contact us with your needs.
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
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