Incredible. So the shipper's solution to the "long term problem" was to
burden the customer -- not conduct a root-cause-analysis into the problem.
It's pretty hard to believe that in this competitive age, the leadership of
any shipper would not take ownership of the problem. Instead, they appear
to be perfectly happy in allowing the abuse to continue once they've been
put on-notice of the problem.
::Yeah, it's like that. We use ISTA testing that is commodity appropriate,
and then sign agreements with the common carriers (or even with consigned
carriers) that certain rules must be followed, or they pay the penalty via
their own liability insurance. We ship *everything* palletized, even if
it's a single carton -- the added cost for palletized shipment is very
small. Then, we install Tilt Watch and Shock Watch labels on two surfaces
of the carton being shipped. If either "trips," indicating the carton was
tilted more than 45 degrees or dropped to create more than 5G shock, the
recipient of the shipment opens an immediate damage claim before even
opening the carton to see if there's any damage, or not. If damage is found
subsequently, the claim is already open and only the details need to be
filled in. Our customers have collected tens of thousands of dollars in
claims from most of the common carriers over the past year or so, and they
*do* collect, due to the proper procedures being followed and signed
agreements from those carriers. Not taking these precautions is just
rolling the dice. It's difficult to collect from the carriers under
"normal" circumstances, even if they roll their trucks over the parcels.
-WB2WIK/6
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