-----Original Message-----
From: Japerlick@aol.com
Sent: Feb 25, 2005 9:49 AM
To: lncarman@swbell.net, amps@contesting.com
Subject: Re: [Amps] [BULK] - Re: Shipping Damage
I can share my own UPS horror story...we bought an HP 8568B Spectrum Analyzer
from an east coast dealer. He left it up to a local Mail Boxes Etc to pack
and ship the unit. That was our first mistake....MBE is run by local
franchisees who are usually shipping cookies from Grandma and often don't have
knowledge
of necessary packaging requirements for sensitive electronics. The box
arrived. It was an 8568B, in many little pieces, bashed in in many places,
inside a
double-wall box. The little foam that was used was all crushed. I
immediately called the shipper, MBE, UPS and everyone....I was incredulously
angry and
devastated. But, since MBE had forgotten to add the insurance, there was
nothing anybody could do....except I could send the instrument off for
expensive
repairs.
I asked UPS what their response would have been if the unit had been insured.
THey said "Same thing....we would not cover it because it was poorly
packaged." In reality, they are right...their job is to move the package not
pack
it. So, the first rule is you have to find someone that can pack well. Once
it is in the "system" there is little anyone can do to recover from damage if
you have not packaged it well.
_______________________________________________
A few years ago, I purchased an SX-88 receiver. I asked the owner to pack it,
but he insisted he did not have the ability and took it to MBE, who charged him
$50 to pack it. However, it was insured. I received it very damaged.
Although it was double boxed, it was clear that the jerk who packed it simply
put some bubble wrap around it then put it face down and dropped it onto the
control shafts, to get it into the first box. That is when the damage
occurred. So, double boxing it would not help. I was required to file a claim
with UPS, which I did. I told them it was packed improperly by MBE and that
MBE should pay for it. Despite my protest that UPS should not pay, they did,
for the full claim. That was a few months before MBE was acquired by UPS.
Now that they are married, it should be easier to recover on a claim, since it
was all in the hands of one party. Take photos of what it looks like before
the damage, though.
Colin K7FM
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