>We have dozens of RG1000's deployed to our subscriber base. But, we have a
few RG1000's that came back from customers over >the last few months with
various problems... some won't light up at all, some have bad ethernet
ports, one just buzzes when >you plug it in.
>Anyway, we purchased most of these units in December 2001. Agere is
refusing to accept them for replacement/repair under
>warranty or otherwise.
that's b/c the special was sold as an Avaya special - you need to go to
Avaya
>We were informed three reasons that they are disputing these warranty
claims:
>1) Some of the units were purchased from an Avaya authorized vendor... not
from Agere... so even though they have Agere
>labels, they are Avaya's problem?!?
yes, you need to deal w/ Avaya about this (it gets confusing)
>2) The units had KARLNET installed on them... they claim just loading
Karlnet firmware invalidates the warranty!
you should flash them w/ the standard RG kernel, then they won't know better
<g>
>3) Some of the units were purchased at signicant discount on special
pricing that happened for about a week around Christmas >last year.... Agere
claims that we paided too little for them and the units were too old to be
warranted. Everything I see >in their docs state that the warranty is based
on date-of-purchase, not based on date of inventory!!!
that is correct, however, you need to go to Avaya about this
>Anyway, I just needed to vent. Sorry, but BEWARE... Agere is denying
warranty claims for products that were purchased less >than one year ago
from an authorized vendor as NEW sealed units and the units all have AGRERE
labels on them! I think this >is wrong and MUST be spoken out against. I
also feel that Karlnet should REALLY get on Lucent about denying warranty
based >on having Karlnet firmware!
although the units have Agere labels, they were purchased under an Avaya
special, so you need to go to Avaya about this
>P.S. For the record, the Avaya vendor that sold us these units is being
VERY helpful in fighting Agere on this.
note - this wasn't me, I just wanted to try to clear things up a bit
-Charles
|