>>Anyway, we purchased most of these units in December 2001. Agere is
>refusing to accept them for replacement/repair under
>>warranty or otherwise.
>
>that's b/c the special was sold as an Avaya special - you need to go to
>Avaya
Well that's great and all, but as an end-user, the product says Agere and the
docs say Agere, and the invoice says Agere (I think)... so how the heck can I
be expected to know to go to Avaya for warranty. Anyway, we are trying the
Avaya route, but this seems like a lot of the burden-of-proof on this warranty
is falling on the end-user.
It's sort of like if I bought a Sanyo TV at Walmart and it broke. The I called
Sanyo for warranty and they said... no, you have to call Mitsubishi for the
warranty because those TV's that were sold at Walmart were sold through a
special promotion that we did with Mitsubishi. If the manual and docs and
paperwork all say Sanyo... then the warranty should come through Sanyo and it
should be up to Sanyo to work out the "loss" with their reseller (Mitsubishi).
The ONLY way that I can see a legitimate transfer of responsibility on the
warranty would be if the units were packaged differently in such a way as to
CLEARLY indicate to the consumer that the unit is PROMOTIONAL and has DIFFERENT
WARRANTY conditions/value/considerations.
>>2) The units had KARLNET installed on them... they claim just loading
>Karlnet firmware invalidates the warranty!
>you should flash them w/ the standard RG kernel, then they won't know better
><g>
Great idea, but all of these units are too far gone to get into and re-flash.
While we are on the subject, if the flash of Karlnet in and of itself damaged
the unit, I would agree that it should void the warranty, but these were
deployed, working units that died while in service... weeks if not months after
the flash upgrade.
>although the units have Agere labels, they were purchased under an Avaya
>special, so you need to go to Avaya about this
>>P.S. For the record, the Avaya vendor that sold us these units is being
>VERY helpful in fighting Agere on this.
>note - this wasn't me, I just wanted to try to clear things up a bit
>-Charles
You are correct Charles... you were not the vendor, and I do appreciate your
comments on this as well. I just wanted everyone to know that Agere is giving
us the run-around regarding AGERE labelled product. I can't see how the
end-user should be expected to go to a different company to get a MANUFACTURERS
warranty honored. I guess the whole Lucent/Wavelan/Orinoco/Agere/Avaya/Proxim
mess is coming back to bite me.
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