Larry, I'm interested in knowing what where the general circumstances of
these failures. Any commonalities to the failures? I'd be interested in
knowing what to avoid during CPE deployment.
Norm
----- Original Message -----
From: "Larry Yunker" <leyunker@cbcast.com>
To: <karlnet@WISPNotes.com>
Sent: Tuesday, July 02, 2002 10:08 AM
Subject: RE: [Karlnet] Warning about AGERE....
> >>Anyway, we purchased most of these units in December 2001. Agere is
> >refusing to accept them for replacement/repair under
> >>warranty or otherwise.
> >
> >that's b/c the special was sold as an Avaya special - you need to go to
> >Avaya
>
> Well that's great and all, but as an end-user, the product says Agere and
the docs say Agere, and the invoice says Agere (I think)... so how the heck
can I be expected to know to go to Avaya for warranty. Anyway, we are
trying the Avaya route, but this seems like a lot of the burden-of-proof on
this warranty is falling on the end-user.
>
> It's sort of like if I bought a Sanyo TV at Walmart and it broke. The I
called Sanyo for warranty and they said... no, you have to call Mitsubishi
for the warranty because those TV's that were sold at Walmart were sold
through a special promotion that we did with Mitsubishi. If the manual and
docs and paperwork all say Sanyo... then the warranty should come through
Sanyo and it should be up to Sanyo to work out the "loss" with their
reseller (Mitsubishi). The ONLY way that I can see a legitimate transfer of
responsibility on the warranty would be if the units were packaged
differently in such a way as to CLEARLY indicate to the consumer that the
unit is PROMOTIONAL and has DIFFERENT WARRANTY
conditions/value/considerations.
>
> >>2) The units had KARLNET installed on them... they claim just loading
> >Karlnet firmware invalidates the warranty!
> >you should flash them w/ the standard RG kernel, then they won't know
better
> ><g>
>
> Great idea, but all of these units are too far gone to get into and
re-flash. While we are on the subject, if the flash of Karlnet in and of
itself damaged the unit, I would agree that it should void the warranty, but
these were deployed, working units that died while in service... weeks if
not months after the flash upgrade.
>
> >although the units have Agere labels, they were purchased under an Avaya
special, so you need to go to Avaya about this
> >>P.S. For the record, the Avaya vendor that sold us these units is being
> >VERY helpful in fighting Agere on this.
> >note - this wasn't me, I just wanted to try to clear things up a bit
> >-Charles
>
> You are correct Charles... you were not the vendor, and I do appreciate
your comments on this as well. I just wanted everyone to know that Agere is
giving us the run-around regarding AGERE labelled product. I can't see how
the end-user should be expected to go to a different company to get a
MANUFACTURERS warranty honored. I guess the whole
Lucent/Wavelan/Orinoco/Agere/Avaya/Proxim mess is coming back to bite me.
>
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>
>
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