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RE: [Karlnet] Clarification on KN-50 FW Issues

To: Karlnet Mailing List <karlnet@WISPNotes.com>
Subject: RE: [Karlnet] Clarification on KN-50 FW Issues
From: LaRoy McCann <lmccann@dtisp.com>
Reply-to: Karlnet Mailing List <karlnet@WISPNotes.com>
Date: Fri, 13 Feb 2004 18:35:47 -0600
List-post: <mailto:karlnet@WISPNotes.com>
You say HERMESII radio only.
What about Prisim based cards?
Will they still work with the new code, with the exception of signal strength?

At 05:43 PM 2/13/04 -0500, you wrote:
>Hello Bob,the KarlNet Support staff is gathering statistics at a problematic
>site north of Columbus, Ohio . They are equipped with  bins for the original
>KN-50.The successful information obtained will move to BETA, and KarlNet
>Engineering will utilize these bins in network scenarios in our lab. Upon
>successful completion of the KarlNet Test lab evaluation (1-2 weeks ETA),
>the bins will be released to KarlNet Technical Services(my dept). I will
>enable customers like yourself, the ability to  download bins utilizing
>License site. Because of method/testing needed to verify modified bin file,
>I can not predict a implementation date at this time. I know this is a issue
>for customers with KN50 original code with HERMESI radio, but we must
>complete ALL testing before I can recommend updating the bin. The website
>will not be available for updating the KN50 ORIGINAL BOARDS with HERMESI
>radio until the corrected bin file is available.
>
>All currently shipping KN50 boards utilize HERMESII(H2) RADIO with
>corresponding bin files.The current shipping product has Hermes II support
>only. Customers with original unit (HermesI), are waiting for the updated
>bin file that corrects issue related to Hermes I and high re-trans and
>dropped packets. This will be available for download on License-it site.
>THIS SITE IS NOT OPERATIONAL AT THIS TIME. When the updated bin file has
>been tested and issue related to Hermes I radio and original KN-50 are
>corrected the site will GO LIVE.
>
>Thanks
>Reg Mallory
>
>-----Original Message-----
>From: karlnet-bounces@WISPNotes.com
>[mailto:karlnet-bounces@WISPNotes.com]On Behalf Of Paul Horak
>Sent: Thursday, February 12, 2004 3:14 PM
>To: Karlnet Mailing List
>Subject: RE: [Karlnet] Clarification on KN-50 FW Issues
>
>
>Hi Reg,
>
>Please also note that every time Karlnet ignores the
>question (presumably because we might not like the
>answer) most people (I suspect) assume the worst. Is
>there going to be an upgrade to fix the issue with
>existing KN50s and if so when? This has always been a
>major concern of mine as I am in New Zealand, I was
>always assured that there would be upgrades if an
>issue like this occurred - it is hardly practical or
>cost effective to return them to the US for 'factory'
>upgrades.
>
>Please, please Reg can you tell us what is going on?
>
>Cheers,
>
>Paul
>
>--- Support <Support@karlnet.com> wrote:
>> Brad, thanks for the feedback. I will share this
>> with the KarlNet Staff, and
>> management.
>>
>> Reg Mallory
>> Technical Services Manager
>> KarlNet,Inc
>>
>> KN=response from Reg Mallory
>>
>> -----Original Message-----
>> From: karlnet-bounces@WISPNotes.com
>> [mailto:karlnet-bounces@WISPNotes.com]On Behalf Of
>> Brad Gass
>> Sent: Wednesday, February 11, 2004 5:58 PM
>> To: Karlnet Mailing List
>> Subject: [Karlnet] Clarification on KN-50 FW Issues
>>
>>
>> OK, attempting to get things squared away in my head
>> here.
>>
>> Anyone (Karlnet) - please feel free to
>> confirm/discuss/debunk the points
>> below, I'm trying my best to get this straight in my
>> head before
>> purchasing any equipment here.
>>
>> 1) There exists at least two "Karlnet Lite" hardware
>> platforms - the
>> Karlnet designed and produced KN-50, and another
>> platform similar to it.
>> Both use the Ubicom CPU however.
>>
>> KN-Yes, this is correct.
>>
>> 2) There (possibly) exists two basic versions of the
>> "Karlnet Lite"
>> software load - one supports Prism radios, one
>> supports Hermes/Hermes
>> II/Ruby radios.
>>
>> KN-No this is not correct.KarlNet TurboCell Ethernet
>> Bridge versions for the
>> KN-50 supports Hermes I OR Hermes II only.Many
>> customers utilize these
>> builds with Prism radios with great success.
>>
>> 3) The problems being reported with the KN-50 relate
>> to the use of
>> Hermes/Hermes II/Ruby based radios
>> (Orinoco/Agere/Others) and the firmware
>> loaded on the card itself.  Due to flash space
>> issues on the KN-50, no
>> tertiary firmware is uploaded to the card on
>> initialization (unlike other
>> TC software products/loads).
>>
>> KN-the problems have been isolated to the Hermes I
>> version of the KN-50.
>>
>> 4) There exists a newer revision of the firmware for
>> the KN-50's that
>> addresses the packet loss issue, and is being
>> shipped with new units.
>>
>> KN-this is not correct...the current shipping
>> product has Hermes II support
>> only. Customers with original unit (HermesI), are
>> waiting for the updated
>> bin file that corrects issue related to Hermes I and
>> high re-trans and
>> dropped packets. This will be available for download
>> on License-it site.
>> THIS SITE IS NOT OPERATIONAL AT THIS TIME. When the
>> updated bin file has
>> been tested
>> and issue related to Hermes I radio and original
>> KN-50 are corrected the
>> site will GO LIVE.
>>
>> 5) Prism radios do not properly "remotely" report
>> signal quality / stats
>> with any TC software product or Prism FW load.
>>
>> KN-This is correct, it is a rare find if the
>> Intersil/Prism radio reports
>> correctly.
>>
>> 6) Any issues with running WEP on the KN-50's that
>> "work"?
>>
>> KN-Currently WEP 64 is operational
>>
>> Even at the risk of appearing like a doofus and
>> continuing to beat a dead
>> horse, I'd really like to pin this down.  Karlnet
>> has been strangely quiet
>> on this issue, and I'm trying to zero-in on the
>> technical issues here so I
>> can avoid them altogether, and/or help others out
>> with the info as well.
>>
>> A couple questions (some general) I have are:
>>
>> 1) Will Karlnet release software updates to the
>> KN-50?  <OBSERVATION> It
>> seems really odd to me that Karlnet expends an
>> *incredible* amount of time
>> and effort protecting their code, and seemingly (on
>> the surface anyway) a
>> lot less time getting some real basic problems
>> resolved that affect the
>> overall saleability of the product, hence reducing
>> income.  Seems oddly
>> counter-intuitive and counter-productive.  I know
>> protecting the software
>> is important, but you couldn't have possibly
>> anticipated zero issues with
>> a new product.  New products need firmware updates.
>> Firmware updates need
>> to be user installable.  Surely this was discussed
>> before product launch?
>> We've been hearing about upcoming upgrades for
>> KN-50's for awhile now - is
>> that going to be a reality soon, as in days or
>> weeks? </OBSERVATION>
>>
>> KN-please see #4 above
>>
>> 2) Will the TC software ever be able to properly
>> report, or extract/coax
>> Prism radios into reporting wireless quality stats?
>> This is less of an
>> issue, but it seems to be a longstanding one that
>> just keeps getting
>> brushed aside.
>>
>> KN-This item is not being ignored. Our goal is to
>> have our stats function
>> with Prism radios.
>>
>> 3) Is the KN-50 compatible with Prism radios as-is?
>> Or is it crafted for
>> Hermes/Hermes II/Ruby radios only?
>>
>> KN-please see #2 above
>>
>> Anything I missed here?  Karlnet - comments?
>>
>> Like I said before, I love the Karlnet gear I have
>> now, and want to deploy
>> more - real soon actually.  But, I refuse to deploy
>> anything that has
>> publically known bugs without real-life effective
>> workarounds or deploy a
>> solution that will cause me nothing but headaches
>> with promises of future
>> firmware upgrades that will "fix" it - and they
>> never come.  Been there,
>> done that (anyone ever used Ariel dial gear?  I
>> sincerely hope not.)
>>
>> And, in the upcoming deployment, cost dictates that
>> for it to be Karlnet
>> based, it's got to be a KN-50 (or similar) based
>> solution.  Otherwise, I
>> will have to consider other options.
>>
>>
>> Brad
>>
>>
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>
>
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