Is anyone going to take this seriously? Is anyone going to fix this?
*********** REPLY SEPARATOR ***********
On 2004-06-23 at 1:26 PM KarlNet Support wrote:
>Caleb,
>
>I think there is a change being made here in the DHCP assignment. So if the
>change is made and the save is recording it then the issue would be there
>after reboot.
>
>Ed
>
>KarlNet Technical Support
>http://www.karlnet.com/Support/SupportKnowledgeBase.htm
>614-822-5275
>
>-----Original Message-----
>From: Caleb Carroll [mailto:karlnet@pathcom.ca]
>Sent: Wednesday, June 23, 2004 1:09 PM
>To: karlnet@WISPNotes.com
>Cc: support@karlnet.com
>Subject: RE: Moderate Bug in Configurator 5 related to NAT with DHCP
>
>
>Ed,
>
>Thanks for at least providing confirmation that your engineers acknowledge
>the problem. Do they have any idea of how to fix the problem?
>
>My line of thinking is that if you read a KN's configuration then save the
>KN's configuration without making any changes then the configuration after
>re-boot should be the same.
>
>Karlnet's NAT implementation is dodgy. I can't think of any reason to have
>the fields "Public IP Address" & "Public IP Mask" in either Incoming or
>Outgoing NAT setup if your Public IP address is DHCP assigned.
>
>*********** REPLY SEPARATOR ***********
>
>On 2004-06-23 at 12:09 PM KarlNet Support wrote:
>
>>Caleb,
>>
>>OK after talking with the engineers they say this is the issue. In step 3
>>the Configuration is being changed, at this point the dual IP's are
>>actually
>>being saved to the unit. So when logging back in on step 4 you are reading
>>the configuration with the dual IP information. I am sure it is debatable
>>that the other IP should be removed, however once the dual IP situation
>has
>>been created, saving to the unit is guaranteeing the issue to be there
>upon
>>reboot. Have you tried rebooting it without performing a save? Does the
>>issue still occur?
>>
>>
>>
>>Ed
>>
>>KarlNet Technical Support
>>http://www.karlnet.com/Support/SupportKnowledgeBase.htm
>>614-822-5275
>>
>>-----Original Message-----
>>From: Caleb Carroll [mailto:karlnet@pathcom.ca]
>>Sent: Tuesday, June 22, 2004 4:30 PM
>>To: KarlNet Support
>>Subject: RE: Moderate Bug in Configurator 5 related to NAT with DHCP
>>
>>
>>Hi Ed,
>>
>>This is a fairly serious problem. I understand what you are trying to say
>>but you're barking up the wrong tree... If you follow my instructions,
>>Step
>>#4 says "Open the configuration of the RG/KN"... This is exactly what you
>>are suggesting I try to do to verify this (log in again). So, Yes; the
>>problem remains after logging in again.
>>
>>I NEVER make a bug report unless I am 100% certain that there is a
>problem.
>>I am getting frustrated because every time I report something, your
>>engineers ask me to answer all sorts of ridiculous questions that have no
>>bearing whatsoever on the problem at hand.
>>
>>
>>*********** REPLY SEPARATOR ***********
>>
>>On 2004-06-22 at 3:35 PM KarlNet Support wrote:
>>
>>>Caleb,
>>>
>>>If you do not login to the unit after making the change the information
>>>will
>>>not be updated automatically as the configuration is only read from the
>>>unit
>>>upon login. Try to login again and see if both IP addresses remain.
>>Thanks,
>>>
>>>Ed
>>>
>>>KarlNet Technical Support
>>>http://www.karlnet.com/Support/SupportKnowledgeBase.htm
>>>614-822-5275
>>>
>>>-----Original Message-----
>>>From: Caleb Carroll [mailto:karlnet@pathcom.ca]
>>>Sent: Wednesday, June 16, 2004 12:04 PM
>>>To: support@karlnet.com
>>>Subject: Moderate Bug in Configurator 5 related to NAT with DHCP
>>>
>>>
>>>
>>>Configurator 5.00-xxxx is retaining the Public IP Address & Public IP
>Mask
>>>settings when the IP Host is set to "Obtain an IP address from DHCP
>>>Server".
>>>
>>>The easiest way to demonstrate this problem is by following the steps
>>>outlined below:
>>>
>>>1) Use Configurator to open the configuration of a KN-100 or RG-1100
>>>2) On your DHCP server. Delete the lease for your KN/RG and then create
>a
>>>temporary lease reserve (force the KN or RG to grab a different IP
>>>address).
>>>3) Go back to Configurator - Don't make any configuration changes! Just
>>>select "Save Config" from the file menu.
>>>4) Open the configuration of the KN/RG, 4) Click on the "Monitor" tab
>>>5a) Click on "Local IP Address" - there will be 2 IP addresses listed
>>>5b) Click on "IP Route" - the default route will be marked "Invalid"
>>>
>>>See screenshots here:
>>>https://carroll.pathcom.ca/serials/Configurator445_bug.html
>>>
>>>
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>>
>>
>>
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