This is what separates Ten-Tec from resellers. The 30 day trial period
simply can not be beat nor can their extrordinary customer service and
overall friendliness. The friendliness, and helpful nature, of the sales
staff EVEN continues after they have your money! I have certainly noticed
how the attitude of sales people often changes after the sale when it is no
longer necessary for them to be nice. This is not the case with Scott,
Stan, or anyone else at Ten-Tec sales. (don't mean to ignore anyone else -
but Scott and Stan are the only people I have had dealings with)
I have purchased radios from "***" and "***" that I was not happy with.
Return? Trade? NO WAY! (unless I was willing to get a fraction of the
purchase price!) Once again Ten-Tec stands out from the rest with their
excellent trade-in policy. Too bad Ten-Tec ONLY makes parts for cars rather
than the entire vehicle.
I can not fault the stores for not wanting to replace a rig that has
"broken" with a new one. I can not fault them BUT I do NOT like that policy
either! I have been in that situation with a Yaesu VX-7R. It "broke" about
a month after I bought it and it took about 4 months to get it back from
Yaesu! I will not mention the name of the store(s) but will most
definitely thank Barry for help in getting my radio back from Yaesu. (I was
having no luck getting any information, or answers to my messages from
Yaesu)
Buying direct is definitely the way to go! Long Live Ten-Tec!
73, Bill
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