At 18:14 2005-02-24, Gary Smith wrote:
>A little sideways on this subject. Recently, due to UPS's near over-the-top
>shipping fees, I have been using FedEx with excellent service. Their (air)
>express rates are the same as the brown truck folks, but their ground rates
>are at least 30% cheaper with 5 day delivery guaranteed.
They may "guarantee" 5 days, but they failed to deliver in my situation two
weeks ago. The 4-pound electronics item I had ordered sat in a Texas FedEx
facility for the first day and a half, was on the road for a day and a half,
and then spent nearly five (!!!) days in facilities two hours away from me!
Total time en route was 8 days. As a result of the run-around and conflicting
stories from the four different FedEx people I spoke with, I've decided to deal
only with companies who use anyone/anything else but FedEx ground for their
lowest cost shipping.
Besides, of what value is their "guarantee" to the recipient? In my case, I
bought something from a supplier who offered "free" shipping. Only the shipper
would benefit from a refund, but it's usually the recipient who is concerned
about how long it takes to ship the item.
Bud, W2RU
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