Re: [TenTec] dealer networks: AES NO value added

[Randy & Cara Randall <crrandal@earthlink.net>]

This will be my last post on the subject:

Randy & Cara Randall wrote:

> I worked for a small telephone interconnect in the early 80's an they 
> sold product retail also.
> If we sold a defective product we sent the device back to the 
> distributor or manufacturer and they worried about it being used. (We 
> would sometimes buy the refurbished goods back and sell them at a 
> generous discount.  Made a good loss leader for us.)  The customer 
> left the store happy with his/her new product.     We later received a 
> credit for the defective goods and all was well.   The vast majority 
> of businesses can  do this and survive.  Thank goodness for TenTec and 
> other quality vendors and businesses.
> Randy AB9GO   
>
> Robert & Linda McGraw K4TAX wrote:
>
> > Randy:
> >
> > I can appreciate your frustration.  At the same time I can relate to you
> > that I deal with and do business (not in electronics) with a Dealer 
> > network.
> > All warranties are "factory warranties".  This means the Dealer simply
> > passes through the warranty from the manufacturer to the 
> > purchaser/end user.
> > What ever the factory policy is, is the policy.  That's the way we 
> > have to
> > play the game.
> >
> > Now, should one encounter an understanding dealer, one that wishes to 
> > take
> > some financial risks, one that chooses to keep their customers happy, 
> > then
> > and only then will they exchange a radio.    We do the same and then 
> > have
> > the defective repaired and then it is necessary to sell the product as a
> > used and repaired product.  Bottom line, we take it on the chin 
> > financially.
> > I know this doesn't help, but today's business is based on 3 to 5 
> > percent
> > profit.  Not a lot to play with in the face of mail order 800 numbers.
> >
> > 73
> > Bob, K4TAX
> >
> > ----- Original Message -----
> > From: "Randy & Cara Randall" <crrandal@earthlink.net>
> > Cc: <tentec@contesting.com>
> > Sent: Saturday, February 01, 2003 5:02 PM
> > Subject: Re: [TenTec] dealer networks: AES NO value added
> >
> >
> >  
> >
> > > My father in law KB9VRY purchased a radio at AES to have it fail a day
> > > or two after recieving it.  A call to AES got him " We'll send it back
> > > to the manufacturer or you can."  How about a new radio and AES send 
> > > the
> > > defective one back?  No way.  No new radio.  He nor I will ever buy 
> > > from
> > > them again.  I buy all my stuff from our local ham store now.  They 
> > > give
> > > you a 10 day exchange on defective equipment at least and I had 
> > > problems
> > > with a Maha 777 PLUS and they exchanged it past the usual 10 day 
> > > period.
> > >  AES die, die, DIE!
> > >
> > >   
> > >
> > > > Randy AB9GO
> > > >
> > > >     
> > >
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> > > TenTec@contesting.com
> > > http://lists.contesting.com/mailman/listinfo/tentec
> > >
> > >   
> >
> >
> >
> >