A very fine example of how a company could and should do business. If
the manufacturers policies are anti consumer there is a simple solution,
do not carry or purchase that brand. Simple. The reason they can get
by with this is people and resellers put up with it. "Vote with your
dollars" as my old economics instructor wisely told us. Do not be a
floormat. Buy your goods where you get treated fairly be it end user
or reseller.
Randy AB9GO
Dave Kamp, KW0D wrote:
Richard N9EZC bought a 100' section of 9913-equivalent coax with N's on
both ends, tested just fine with a continuity tester, but apparently had
some sort of migration problem- registered phenominal loss at 400mhz.
Since I got the job of hanging the antenna, and didn't find out about the
bad coax until after the fact, I placed a call, talked to the same salesman
that Richard ordered through.
He sent us a new section next-day, we sent the old one back in the same
box, for a gross cost difference of just shipping back the bad hank.
I didn't think that was such a bad deal. Frankly, I've done enough
business with Cable X-Perts that I think they'd do exactly the same thing.
I can't say I've had a bad experience with AES, but if they're working with
suppliers that aren't willing to be flexible for sake of customer
satisfaction, their hands (as a retailer) are tied... they can't eat, or
build houses out of expensive foriegn trancievers. Worse yet, the
prevailing winds of economics (and the Internet) are spreading a bad case
of Big-itis around, where major brand-name manufacturers will simply cast
off any dealerships which don't move a large-enough volume of their
product. I've seen this happen in just about every consumer industry (Gone
with the Schwinn), and I wouldn't be a bit suprised to see YaeComWood doing
exactly the same thing. It only stands to reason that a small outfit like
Cable X-Perts would be willing to support a retailer's warranty issues.
As an aside, all other instances of using CXP's cable have been good, and I
don't blame them for the problem- I highly doubt that the cable defect we
found was a result of anything other than a normal manufacturing oops which
just doesn't show itself 'till it's actually put in service. In their
defense, a friend and I split the cost of a 500' roll of Belden 9913. A
year or two later, we met for lunch, got to the subject of UHF-VHF
weak-sig, and realized that we both had goofy problems and general bad-luck
with our antenna systems... I checked with another local who'd gotten a
roll at the same time we did, had the same problem. Local 2-way shop
friend told me they'd experienced same thing, found that something happened
during manufacture and packaging that caused the core to migrate. We all
tossed the bad stuff, got a new roll, and everything's been fine since.
Sometimes, stuff happens.
DK :-)
---------------------------------------------------------
73's from KW0D Dave in LeClaire, Iowa
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