Barry,
Maybe a little d-Con?
;-)
Larry, N0XB
----- Original Message -----
From: "Barry Gross" <barry.n1eu@gmail.com>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
Sent: Monday, April 17, 2006 8:16 AM
Subject: Re: [TenTec] Reflector is getting effective at killing sales
> On 4/17/06, John Nason / NA9U <na9u@arrl.net> wrote:
>>
>> However there is a difference between discussing the
>> radios operations and leaving the non-Orion owners the
>> impression the radio is flawed and not ready for prime
>> time.
>>
>
>
> Look, here's the deal: I'm a big supporter of the guys in Sevierville.
> That being said, they evidently don't have the resources to:
>
> 1. publish a known bug list
> 2. acknowledge to the bug reporter whether or not they have confirmed a
> reported bug
> 3. publically assign bug fix priority or expected fix date
> 4. announce expected date of next firmware release and what fixes it
> will
> contain
> etc. etc.
>
> So what happens is that a large number of Orion owners are left with a few
> pet bugs that might really annoy them (whether or not they annoy anyone
> else) and not the foggiest notion if Ten-Tec even knows about the bug, let
> alone if/when it will be fixed. On a periodic basis, the Orion bug topic
> comes up on the reflector and there can be a natural kneejerk response by
> a
> slew of Orion owners to pile on with a complaint about their pet bug.
> Because this keeps happening over and over again, it can skew the
> perception
> of the Orion toward the negative.
>
> So we're caught in an Orion Groundhog Day until someone figures out how to
> break the cycle.
>
>
> 73, Barry N1EU
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>
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