*OK, Let us use any repair business as an example. The business gets sold
to a new owner. This has nothing to do with the many loyal customers. The
customers want to have repairs done. They want to purchase product and
parts. When they pick up the phone to call the business, that they have
been loyal to for 40 years. The recording says " Were Sorry, you have
reached a number that is no longer in service . " So you call the sales
number with the same results. You try all three numbers known to you with
the same results. " What do you think the customer is going to think about
that? I am Ten Tec Loyal to a fault. If any business is more worth saving,
it is Ten Tec. My thoughts here are not to disparage or complain. If I
lived in Sevier County, I would probably volunteer to go over and answer
the phones for free. Please don't think that my statements are made in a
bad way. Heck, turn the ringer on the phone off and have an answering
machine pick up on the first ring. Tell folks that you will be answering
the phone between the hours of 3 to 5 PM Monday through Wednesday only. And
that because of restructuring, you just can't give away free technical help
any longer. Heck fire fellows, they need to do anything needed to let the
85 year old Ham that has No Idea how an email works. That Ten Tec is still
here and keeping their head above water. I just thank goodness everyday
that Ten Tec has not gone the way of Heathkit yet. My hope is that the
Brand and Mr. Dishop, both live long and prosper, far more successfully
than ever. But, not answering the phone is Not the way to do business.
These are of course just my thoughts and opinion. What do I know? I have
only worked in or owned my own electronic repair shop for about 40 years.
Like the Cowboys of old, I ride for the Brand. hi .. hi ... Go Ten Tec....*
* 73 from
Wade of the Little Orange Dot.. KJ4WS*
On Sat, Sep 24, 2016 at 11:12 AM, Jim Brown <k9yc@audiosystemsgroup.com>
wrote:
> On Sat,9/24/2016 5:46 AM, Wade Staggs wrote:
>
>> I am also wishing nothing but the best for Ten Tec. My problems are with a
>> company that will not even answer their phone.
>>
>
> Wade,
>
> The problem is that the person who answers the phone must 1) be able to do
> more than make it stop ringing and 2) be paid. This is clearly a stripped
> down operation. The Owner says he's trying to do his best. I am encouraged
> that his first priority seems to be providing repairs for equipment sold by
> the company whose remains he bought from a third party who ran it into the
> ground.
>
> This is NOT 1969. Email is a FAR more efficient way of communicating with
> people, with providing support -- answering questions, getting parts
> shipped, coordinating repairs, and far more cost effective than paying
> someone to make the phone stop ringing. I know many people as old as 45
> (including my son and his son) that use texting in place of email because
> they see it as even more efficient.
>
> Think about it -- with email, we can compose our thoughts and send it ANY
> TIME, without worrying about time zones, or when we have time to do it. And
> the person receiving it can read it when the work flow is most efficient
> for him or her. No interruptions, no need to pay someone to sit next to a
> phone 8 hours (or more) a day, 5 days a week.
>
> 73, Jim K9YC
>
>
> _______________________________________________
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> http://lists.contesting.com/mailman/listinfo/tentec
>
--
*Living one day at a time with Jesus as my Savior. But, still having Fun.*
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