On Sat,9/24/2016 5:46 AM, Wade Staggs wrote:
I am also wishing nothing but the best for Ten Tec. My problems are with a
company that will not even answer their phone.
Wade,
The problem is that the person who answers the phone must 1) be able to
do more than make it stop ringing and 2) be paid. This is clearly a
stripped down operation. The Owner says he's trying to do his best. I am
encouraged that his first priority seems to be providing repairs for
equipment sold by the company whose remains he bought from a third party
who ran it into the ground.
This is NOT 1969. Email is a FAR more efficient way of communicating
with people, with providing support -- answering questions, getting
parts shipped, coordinating repairs, and far more cost effective than
paying someone to make the phone stop ringing. I know many people as old
as 45 (including my son and his son) that use texting in place of email
because they see it as even more efficient.
Think about it -- with email, we can compose our thoughts and send it
ANY TIME, without worrying about time zones, or when we have time to do
it. And the person receiving it can read it when the work flow is most
efficient for him or her. No interruptions, no need to pay someone to
sit next to a phone 8 hours (or more) a day, 5 days a week.
73, Jim K9YC
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