Maybe I'm missing something but that one went right over my head. What is
the difference in direct sales vs. going through a distributor when it
comes to reviews, good, bad or otherwise?
-----Original Message-----
From: "Art" <rtgsdad@mchsi.com>
To: <n4lq@iglou.com>, "Ten-Tec Inc. Amateur Radio Sales"
<sales@tentec.com>, <tentec@contesting.com>, <bill@spoke.net>
To: <tentec@contesting.com>
Date: Fri, 26 Apr 2002 10:06:42 -0500
Subject: Re: Re: [TenTec] Jupiter taking a beating?
> I tend to disagree with the "saving grace" comment that all
> manufacturers
> have the same opportunity to get bashed. Perhaps the opportunity is
> the
> same...that might require probability theory...but the likelihood is
> much
> different due to the direct-sale distribution method of Ten-Tec. It
> makes
> little sense for someone with an agenda to bash radios which he or she
> can
> sell, but makes all the sense in the world to denigrate that which he
> or she
> cannot sell. There is nothing to be done about it except separate the
> wheat
> from the chaff and move on, but direct-to-consumer manufacturers are in
> a
> distinctly different position in this situation.
>
> Art
> KC2G
> ----- Original Message -----
> From: <n4lq@iglou.com>
> To: "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>;
> <tentec@contesting.com>; <bill@spoke.net>
> Sent: Friday, April 26, 2002 9:18 AM
> Subject: Re: Re: [TenTec] Jupiter taking a beating?
>
>
> > The saving grace here is that all manufactures have the same
> opportunity
> > to bet bashed. I think the Eham forum is a great means of passing
> along
> > one's "feelings" but seldom do we see any technical data posted.
> These
> > same type forums exist for most any appliance. Check out epinion.com.
> > Here, you can find out about washing machines, vacuum cleaners etc.
> > Recently I researched carpet shampooers and made a determination on
> which
> > one to buy from epinion.com. My choice turned out wonderfully
> although I
> > did have to wade through some useless postings.
> >
> > So yes, these public forums will affect sales and rightly so.
> Question:
> > Would it be advisable for manufactures such as TenTec to solicit
> their
> > customers to post their opinions to eham? Assuming positive postings
> from
> > happy buyers would boost sales, it might be a good idea.
> >
> >
> > Steve N4LQ
> > -----Original Message-----
> > From: "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>
> > To: tentec@contesting.com
To: <tentec@contesting.com>
> > Date: Fri, 26 Apr 2002 09:44:33 -0400
> > Subject: Re: Re: [TenTec] Jupiter taking a beating?
> >
> > > Folks:
> > >
> > > The review process at eham.net exhibits some flaws.
> > >
> > > It provides a terrific forum for axegrinders to bash Ten-Tec, or
> any
> > > other
> > > manufacturer or entity that they see fit.
> > >
> > > You can see that there are two recent negative reviews of the
> Jupiter
> > > there
> > > that were posted by people who never owned the transceiver.
> > >
> > > There is one individual who has posted a total of 11 negative
> reviews
> > > about
> > > the Jupiter to eham.net at present. Only three of them (from the
> same
> > > person) appear there presently.
> > >
> > > I know who has an agenda and who doesn't - writing a negative
> review
> > > is fine; if you didn't like the radio, or it didn't work properly,
> so
> > > be it.
> > > There are reviews that appear there that reflect that. It's
> entirely a
> > > different issue when you have 11 reviews of 1 radio posted by 1
> person,
> > > or have reviews that slam our equipment that are posted by
> employees
> > > of dealers that don't sell Ten-Tec.
> > >
> > > There's no way for the reader to know any of this - and the end
> result
> > > are unjustified negative reviews. That's a shame because
> ultimately
> > > it's
> > > going to lead to lost sales for Ten-Tec, and loss of revenue means
> less
> > > products we're going to come up with in the future, less interest
> in
> > > the
> > > amateur radio market by our company, etc. Don't think it doesn't
> have
> > > an impact - it most certainly does.
> > >
> > > Scott Robbins, W4PA
> > >
> > >
> > >
> > > -----------------------------------------------------------------
> > > Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA
> > > Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm.
> > > Repair (865) 428-0364 8-4. Sales (800) 833-7373 9 am-5:30 pm.
> > > Fax (865) 428-4483 24 hrs. Visit us at <http://www.tentec.com>
> > >
> > > --->--->---> Please note: E-mail <sales@tentec.com> for sales
> > > and general product info only. We presently do not offer
> > > repair, parts, or kit building tech support by electronic mail,
> > > please telephone (865) 428-0364 or (865) 453-7172.
> > >
> > > Ten-Tec manufactures amateur radio equipment, military and com-
> > > mercial use HF radio equipment, custom aluminum and steel
> > > enclosures and has an on-premises, fully equipped tool and die
> > > facility supplying metal and plastic injection mold industries.
> > > Potential tool and die, custom enclosure or communications
> > > electronics customer? Contact us with your needs.
> > >
> > >
> > >
> > > _______________________________________________
> > > TenTec mailing list
> > > TenTec@contesting.com
> > > http://lists.contesting.com/mailman/listinfo/tentec
> > >
> >
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
>
>
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