Thank you for your response, however unless you can make a ready made
CPE solution for $375 delivered in Australia, please keep on selling the
boards (KN50) as it's the only way we can keep the price down.
Just a clarification I can now buy KN105 and KN205 without software? As
my supplier, is still saying that I must buy with software.
Again thank you for the response as most of us were reluctantly looking
elsewhere.
Regards
Mark McKibbin
DCS Internet
64 Queen St
Warragul
Victoria 3820
Australia
Ph: +61 356 241 111 (direct)
Fax +61 356 220 617
mark@team.dcsi.net.au
www.dcsi.net.au
-----Original Message-----
From: TerabeamTechnical Services [mailto:Support@KarlNet.com]
Posted At: Thursday, 25 November 2004 3:14 AM
Posted To: KarlNet
Conversation: [Karlnet] Terabeam-WISP list response
Subject: [Karlnet] Terabeam-WISP list response
All, I have inserted the response from Terabeam CEO addressing your
concerns.
Thanks
Reg Mallory
techsupport@terabeam.com
Gentlemen:
I am writing to you because I was forwarded an on-line thread in which
you were expressing concern over how things are being run at KarlNet
since its recent merger with YDI (now called Terabeam Wireless).
I am Robert Fitzgerald, the CEO of Terabeam and I can be reached at the
e-mail address above or by phone at 703-205-0600 and I will try to
address some of your concerns. I want to thank you for your continued
loyalty and support through the years, and especially over the last five
months. I recognize the difficulty and uncertainty that you have
experienced recently and we extend our apologies, but moreover,
recognize that faithful and immediate action is required to rebuild our
relationship.
First, be assured that we are not killing TurboCell. KarlNet's big
competitive advantage is TurboCell and the enhanced benefits of
TurboCell. Why would we kill it? I can tell you that there was never
any thought of killing TurboCell within this organization. We did stop
selling board only/software solutions for a while, but due to customer
demand, we have brought them back. We are introducing a low cost
TurboCell CPE and once widely available, I am hoping that people will no
longer require board only solutions since they are difficult to support
and often the end customer's final solution isn't as good as it could
be.
We will be phasing out certain board configurations from the KarlNet
Boards. This is being done for one or both of two reasons 1. Component
obsolescence precludes us from continuing production of that board or 2.
We can build faster and more powerful boards with improving technology.
We did have some brief internal confusion regarding how we went to
market and I apologize for that. We are now organized and want to serve
you as we did in the past, both technically and professionally. In
short, we can get back to business as it used to be. Your sales contact
will be either Doug Harman or Sean Monahan who can facilitate your
orders. Our support staff is ready to serve you.
As an update, over the past few months we have made enhancements to our
product line. Currently, we have a limited amount of KN-105 and KN-205
boards in stock, which utilize the PCM/CIA 802.11b radios.
We have the new KN-150 board, which provide the same functionality as
the KN-105 board, but operate with an Agere Hermes II or Atheros mini
PCI radio. It supports 2.4, 5.8, or the 4.9GHz frequency. It is also
backwards compatible with the older 802.11b radios.
The KN-50 boards are also available. Based on the requests of customers,
you will soon be able to use the standard configurator program to setup
this board.
We also have a full line of 'Backhaul' products from a 45Mbps full
duplex to 1.25Gbps units.
Again, I would like to extend our gratitude for your support and
business over the years and we look forward to providing you with the
highest level of service. Please contact Doug, Sean or myself at your
earliest convenience to talk about how we can work together in the
future or if you have any questions about the future of our company or
our products.
Sincerely,
Robert Fitzgerald
Terabeam , CEO
(703) 205-0600
_______________________________________________
Karlnet mailing list
Karlnet@WISPNotes.com
http://lists.wispnotes.com/mailman/listinfo/karlnet
_______________________________________________
Karlnet mailing list
Karlnet@WISPNotes.com
http://lists.wispnotes.com/mailman/listinfo/karlnet
|