Hi Reg,
Please also note that every time Karlnet ignores the
question (presumably because we might not like the
answer) most people (I suspect) assume the worst. Is
there going to be an upgrade to fix the issue with
existing KN50s and if so when? This has always been a
major concern of mine as I am in New Zealand, I was
always assured that there would be upgrades if an
issue like this occurred - it is hardly practical or
cost effective to return them to the US for 'factory'
upgrades.
Please, please Reg can you tell us what is going on?
Cheers,
Paul
--- Support <Support@karlnet.com> wrote:
> Brad, thanks for the feedback. I will share this
> with the KarlNet Staff, and
> management.
>
> Reg Mallory
> Technical Services Manager
> KarlNet,Inc
>
> KN=response from Reg Mallory
>
> -----Original Message-----
> From: karlnet-bounces@WISPNotes.com
> [mailto:karlnet-bounces@WISPNotes.com]On Behalf Of
> Brad Gass
> Sent: Wednesday, February 11, 2004 5:58 PM
> To: Karlnet Mailing List
> Subject: [Karlnet] Clarification on KN-50 FW Issues
>
>
> OK, attempting to get things squared away in my head
> here.
>
> Anyone (Karlnet) - please feel free to
> confirm/discuss/debunk the points
> below, I'm trying my best to get this straight in my
> head before
> purchasing any equipment here.
>
> 1) There exists at least two "Karlnet Lite" hardware
> platforms - the
> Karlnet designed and produced KN-50, and another
> platform similar to it.
> Both use the Ubicom CPU however.
>
> KN-Yes, this is correct.
>
> 2) There (possibly) exists two basic versions of the
> "Karlnet Lite"
> software load - one supports Prism radios, one
> supports Hermes/Hermes
> II/Ruby radios.
>
> KN-No this is not correct.KarlNet TurboCell Ethernet
> Bridge versions for the
> KN-50 supports Hermes I OR Hermes II only.Many
> customers utilize these
> builds with Prism radios with great success.
>
> 3) The problems being reported with the KN-50 relate
> to the use of
> Hermes/Hermes II/Ruby based radios
> (Orinoco/Agere/Others) and the firmware
> loaded on the card itself. Due to flash space
> issues on the KN-50, no
> tertiary firmware is uploaded to the card on
> initialization (unlike other
> TC software products/loads).
>
> KN-the problems have been isolated to the Hermes I
> version of the KN-50.
>
> 4) There exists a newer revision of the firmware for
> the KN-50's that
> addresses the packet loss issue, and is being
> shipped with new units.
>
> KN-this is not correct...the current shipping
> product has Hermes II support
> only. Customers with original unit (HermesI), are
> waiting for the updated
> bin file that corrects issue related to Hermes I and
> high re-trans and
> dropped packets. This will be available for download
> on License-it site.
> THIS SITE IS NOT OPERATIONAL AT THIS TIME. When the
> updated bin file has
> been tested
> and issue related to Hermes I radio and original
> KN-50 are corrected the
> site will GO LIVE.
>
> 5) Prism radios do not properly "remotely" report
> signal quality / stats
> with any TC software product or Prism FW load.
>
> KN-This is correct, it is a rare find if the
> Intersil/Prism radio reports
> correctly.
>
> 6) Any issues with running WEP on the KN-50's that
> "work"?
>
> KN-Currently WEP 64 is operational
>
> Even at the risk of appearing like a doofus and
> continuing to beat a dead
> horse, I'd really like to pin this down. Karlnet
> has been strangely quiet
> on this issue, and I'm trying to zero-in on the
> technical issues here so I
> can avoid them altogether, and/or help others out
> with the info as well.
>
> A couple questions (some general) I have are:
>
> 1) Will Karlnet release software updates to the
> KN-50? <OBSERVATION> It
> seems really odd to me that Karlnet expends an
> *incredible* amount of time
> and effort protecting their code, and seemingly (on
> the surface anyway) a
> lot less time getting some real basic problems
> resolved that affect the
> overall saleability of the product, hence reducing
> income. Seems oddly
> counter-intuitive and counter-productive. I know
> protecting the software
> is important, but you couldn't have possibly
> anticipated zero issues with
> a new product. New products need firmware updates.
> Firmware updates need
> to be user installable. Surely this was discussed
> before product launch?
> We've been hearing about upcoming upgrades for
> KN-50's for awhile now - is
> that going to be a reality soon, as in days or
> weeks? </OBSERVATION>
>
> KN-please see #4 above
>
> 2) Will the TC software ever be able to properly
> report, or extract/coax
> Prism radios into reporting wireless quality stats?
> This is less of an
> issue, but it seems to be a longstanding one that
> just keeps getting
> brushed aside.
>
> KN-This item is not being ignored. Our goal is to
> have our stats function
> with Prism radios.
>
> 3) Is the KN-50 compatible with Prism radios as-is?
> Or is it crafted for
> Hermes/Hermes II/Ruby radios only?
>
> KN-please see #2 above
>
> Anything I missed here? Karlnet - comments?
>
> Like I said before, I love the Karlnet gear I have
> now, and want to deploy
> more - real soon actually. But, I refuse to deploy
> anything that has
> publically known bugs without real-life effective
> workarounds or deploy a
> solution that will cause me nothing but headaches
> with promises of future
> firmware upgrades that will "fix" it - and they
> never come. Been there,
> done that (anyone ever used Ariel dial gear? I
> sincerely hope not.)
>
> And, in the upcoming deployment, cost dictates that
> for it to be Karlnet
> based, it's got to be a KN-50 (or similar) based
> solution. Otherwise, I
> will have to consider other options.
>
>
> Brad
>
>
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