Bill and the group
right now, unless someone has more insider information than I have…. well here
goes
service is $140 first hour
$125 second hour billed in 15 minute increments
depending on where the base line starts, taking to a Ten Tec service person
will cost between $35 and $31 per 15 minutes of chat time.
Which is still cheaper than Miss Cleo.
I have read nothing about the rates of phone support. It might be cheaper than
the above rates. Then who knows maybe Ten Tec might be working on setting up a
call center in India so you can talk to “Bob” when you have a issue with your
new radio.
Mike, WB8VGE
Mike, WB8VGE
SunLight Energy Systems
The Heathkit Shop
http://www.theheathkitshop.com/ <http://www.theheathkitshop.com/>
J e e p
o|||||||o
A man with one clock knows what time it is. A man with two clocks is never
sure.
> On Mar 11, 2016, at 11:01 AM, Bill Lathan <ak5k@arrl.net> wrote:
>
> I, for one, am the happy owner of various pieces of Ten-Tec gear, and would
> be pleased with the opportunity to chat with a technician, even at $5/hour.
> However, I understand Mike's comment re getting past the new radio blues and
> just simply not being able to find an obscure reference in the manual or
> something similar. I would hope Ten-Tec would make exceptions in the latter
> cases if something came off the assembly line that needed more than normal
> new owner hand holding. On the other hand, perhaps folks should change their
> SOP and instead of contacting TT with initial help on an older radio, come
> to these forums and take advantage of the may folks here who offer their
> expertise for free. It may take slightly longer to get a problem resolved,
> but if this is needed to keep this American company a going concern, I'm all
> for it.
>
> Bill, AK5K
>
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