Beer used to be 25 cents a glass too...
Gary
W0DVN
Sent from my iPad
> On Mar 11, 2016, at 12:00 AM, Dalton <w4wuq@att.net> wrote:
>
> When I worked in the farm implement business, selling new tractors,
> implements and parts, phone calls were in overhead. I spent many hours on
> the phone looking up parts for customers. They were never charged! Just
> part of doing business. Time was spent trying to help them figure out their
> problem when they broke down in the field. All just part of customer
> service. Still no charge. Only time there was ever a charge for a phone
> call was when we made a special phone call to the warehouse in Memphis that
> was long distance and they wanted the part the next day. There was no such
> thing as a fax or cell phone back then. Who pays the tech twiddling their
> thumbs between jobs? I know good and well they don't sit there and work for
> a solid 8 hours less their 2 breaks and lunch time. I guess we will be
> charged for phone time with the salesman when we are buying a new radio?
>
> 73,
> Dalton - W4WUQ
> w4wuq@arrl.net
> Sent from my iPad
>
>> On Mar 10, 2016, at 3:05 PM, Mike Bryce <prosolar@sssnet.com> wrote:
>>
>> I remember reading that info from John Henry.
>>
>> I guess my point is will I have to pay for phone support for a NEW piece of
>> gear?
>>
>> I can certainly understand calling about a issue with an Argosy II,and being
>> billed, however after handing over several thousand dollars, and then be
>> billed in 15 minute increments, for an issue with a NEW transceiver is a bit
>> much to Swallow.
>>
>> I guess I see things differently. To me, it's like buying a new car then
>> having to pay the service department to help you figure out why the cruise
>> control won't work.
>>
>> Mike wb8vge
>>
>> Sent from my iPhone
>>
>>> On Mar 10, 2016, at 3:16 PM, Thomas Kuehl via TenTec
>>> <tentec@contesting.com> wrote:
>>>
>>> This is part of what John Henry posted on January 4th regarding a portion
>>> of the new Ten Tec policies:
>>> "A second problem in the service department is with the time technicians
>>> spend on the telephone that quite often ends up having nothing to do with
>>> the Ten Tec product but is some other station deficiency. The problem here
>>> is Ten Tec is not compensated for that time, yet Ten Tec pays wages to the
>>> technician. When the service department resumes operation, Ten Tec will
>>> charge the customer for any telephone call or email that consumes more than
>>> five minutes of technician time. That time will be billed in quarter hour
>>> increments at the prevailing service rate."
>>>
>>>
>>> _______________________
>> _______________________________________________
>> TenTec mailing list
>> TenTec@contesting.com
>> http://lists.contesting.com/mailman/listinfo/tentec
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