Not "Bob", "Peggy"!
On Fri, Mar 11, 2016 at 12:53 PM, Mike Bryce <prosolar@sssnet.com> wrote:
> Bill and the group
>
> right now, unless someone has more insider information than I have…. well
> here goes
>
> service is $140 first hour
> $125 second hour billed in 15 minute increments
>
> depending on where the base line starts, taking to a Ten Tec service
> person will cost between $35 and $31 per 15 minutes of chat time.
>
> Which is still cheaper than Miss Cleo.
>
> I have read nothing about the rates of phone support. It might be cheaper
> than the above rates. Then who knows maybe Ten Tec might be working on
> setting up a call center in India so you can talk to “Bob” when you have a
> issue with your new radio.
>
>
> Mike, WB8VGE
>
> Mike, WB8VGE
> SunLight Energy Systems
> The Heathkit Shop
> http://www.theheathkitshop.com/ <http://www.theheathkitshop.com/>
> J e e p
> o|||||||o
>
> A man with one clock knows what time it is. A man with two clocks is never
> sure.
>
>
>
> > On Mar 11, 2016, at 11:01 AM, Bill Lathan <ak5k@arrl.net> wrote:
> >
> > I, for one, am the happy owner of various pieces of Ten-Tec gear, and
> would
> > be pleased with the opportunity to chat with a technician, even at
> $5/hour.
> > However, I understand Mike's comment re getting past the new radio blues
> and
> > just simply not being able to find an obscure reference in the manual or
> > something similar. I would hope Ten-Tec would make exceptions in the
> latter
> > cases if something came off the assembly line that needed more than
> normal
> > new owner hand holding. On the other hand, perhaps folks should change
> their
> > SOP and instead of contacting TT with initial help on an older radio,
> come
> > to these forums and take advantage of the may folks here who offer their
> > expertise for free. It may take slightly longer to get a problem
> resolved,
> > but if this is needed to keep this American company a going concern, I'm
> all
> > for it.
> >
> > Bill, AK5K
> >
>
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>
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