Norm,
The reseller, if he doesn't send the email, needs to be copied on the email.
The reason is we get a purchase order from the reseller so our contract is
with the reseller and not the ISP. I believe that communication is a good
thing.
Lets say the ISP didn't pay his bill to the reseller so the reseller refused
to let the ISP generate his keys that are on the website. So the ISP comes
direct to Karlnet and we generate his keys for him. I'd have very mad
Resellers calling up saying why are you going behind my back. So that is
why I say reseller needs to be involved.
Doug Harman
KarlNet, Inc.
525 Metro Place North
Suite 100
Dublin, OH 43017
614 822-5275 x 123
614 822-0024 fax
> -----Original Message-----
> From: karlnet-admin@WISPNotes.com [mailto:karlnet-admin@WISPNotes.com]On
> Behalf Of Norm Young
> Sent: Saturday, May 18, 2002 9:54 PM
> To: karlnet@WISPNotes.com
> Subject: Re: [Karlnet] Mistake in generating license
>
>
> My Karlnet reseller claimed (correctly, I believe) that it is
> something that
> you have to take up directly with Karlnet (it makes sense, in that it
> involves the creation of a brand new license, which the resellers
> cannot do,
> I believe).
>
> Norm
>
>
> ----- Original Message -----
> From: "Charles Chia Sheng Wu" <cwu@cwlab.net>
> To: <karlnet@WISPNotes.com>
> Sent: Saturday, May 18, 2002 6:27 PM
> Subject: RE: [Karlnet] Mistake in generating license
>
>
> > your KarlNet reseller is the one that should handle this
> >
> > -Charles
> >
> > -----Original Message-----
> > From: karlnet-admin@WISPNotes.com [mailto:karlnet-admin@WISPNotes.com]On
> > Behalf Of Norm Young
> > Sent: Friday, May 17, 2002 12:37 PM
> > To: karlnet@WISPNotes.com
> > Subject: Re: [Karlnet] Mistake in generating license
> >
> >
> > Ok. It's been 3 days of calls, voice mails, and email, and no response
> from
> > Karlnet, none, nada, nothing. Very ...well, enough to really piss a guy
> > off.
> >
> > Norm
> >
> >
> > ----- Original Message -----
> > From: "Charles Chia Sheng Wu" <cwu@cwlab.net>
> > To: <karlnet@WISPNotes.com>
> > Sent: Friday, May 17, 2002 10:26 AM
> > Subject: RE: [Karlnet] Mistake in generating license
> >
> >
> > > it's a PITA, but they'll do it
> > >
> > > -Charles
> > >
> > > -----Original Message-----
> > > From: karlnet-admin@WISPNotes.com
[mailto:karlnet-admin@WISPNotes.com]On
> > Behalf Of Norm Young
> > Sent: Friday, May 17, 2002 12:03 PM
> > To: karlnet@WISPNotes.com
> > Subject: [Karlnet] Mistake in generating license
> >
> >
> > Anyone had any experiences with Karlnet as to trying to get them to
issue
> a
> > new license to replace a mistake on entering a MAC?
> >
> > Norm
> >
> >
> > _______________________________________________
> > Karlnet mailing list
> > Karlnet@WISPNotes.com
> > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > _______________________________________________
> > Karlnet mailing list
> > Karlnet@WISPNotes.com
> > http://lists.wispnotes.com/mailman/listinfo/karlnet
> >
> >
>
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>
>
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