Appreciate it, Doug.
Norm
----- Original Message -----
From: "Support" <support@karlnet.com>
To: <karlnet@WISPNotes.com>
Sent: Friday, May 17, 2002 1:14 PM
Subject: RE: [Karlnet] Mistake in generating license
> Norm,
>
> No problem.. I just missed the email.. Then I thought mine back to you
got
> lost. I try to do these as a priority because I know you have to install
> the equipment to make money.
>
> Doug Harman
> KarlNet, Inc.
> 525 Metro Place North
> Suite 100
> Dublin, OH 43017
> 614 822-5275 x 123
> 614 822-0024 fax
>
> > -----Original Message-----
> > From: karlnet-admin@WISPNotes.com [mailto:karlnet-admin@WISPNotes.com]On
> > Behalf Of Norm Young
> > Sent: Friday, May 17, 2002 3:15 PM
> > To: karlnet@WISPNotes.com
> > Subject: Re: [Karlnet] Mistake in generating license
> >
> >
> > I'd like to report that the issue is resolved, the license has been
> > reissued. I appreciate the efforts, Doug.
> >
> > Norm Young
> >
> > ----- Original Message -----
> > From: "Norm Young" <npyoung@applegatebroadband.net>
> > To: <karlnet@WISPNotes.com>
> > Sent: Friday, May 17, 2002 12:00 PM
> > Subject: Re: [Karlnet] Mistake in generating license
> >
> >
> > > Doug, it's not the time to replace the license that bothered me, it
was
> > the
> > > lack of feedback. I thought I was being completely blown off,
> > and I hope
> > > you understand how some resentment would start to build up, as I
didn't
> > know
> > > what to think. If I had been given some idea that, yes, we do
> > this, it's
> > on
> > > the way, it'll take X time, or if there was such a statement
> > about this on
> > > the Karlnet website (I searched for it, couldn't find it). I just
want
> > to
> > > know that it's in the works and so I can worry about more
> > important stuff.
> > >
> > > I'm a relatively new user to Karlnet, and I made the mistake,
> > but it was
> > an
> > > honest one that anyone not familiar with the software could
> > make. I'm in
> > a
> > > position of planning/sourcing as I build my network out, and there is
no
> > > need to unnecessarily get me all riled up. Perhaps your
> > managers need to
> > > staff up for this kind of thing, as I understand that it's just you
and
> > > another person (who is traveling) that can handle these issues.
> > I'm sure
> > > that this isn't that sensitive...if someone starts abusing the
service,
> > I'm
> > > sure it would be easy to spot. My guess is that these kind of
mistakes
> > are
> > > made by new users...customers you want to encourage to stay
> > with and learn
> > > more about Karlnet.
> > >
> > > Like your software, but think that your customer service and
> > documentation
> > > need some resources put in them. You do a good job, Doug, I
> > (and others,
> > I
> > > assume) appreciate your presence here on this forum and others,
> > but maybe
> > > you are being stretched a bit thin.
> > >
> > > (And if you'd like me to send a copy of this to Doug Karl, I'd
> > love to...)
> > >
> > > Norm
> > >
> > >
> > > ----- Original Message -----
> > > From: "Support" <support@karlnet.com>
> > > To: <karlnet@WISPNotes.com>
> > > Sent: Friday, May 17, 2002 11:38 AM
> > > Subject: RE: [Karlnet] Mistake in generating license
> > >
> > >
> > > > Charles,
> > > >
> > > > I don't think it's a PITA :) But we are human and can't do it as
fast
> > as
> > > > we'd like ideally.
> > > >
> > > > Doug Harman
> > > > KarlNet, Inc.
> > > > 525 Metro Place North
> > > > Suite 100
> > > > Dublin, OH 43017
> > > > 614 822-5275 x 123
> > > > 614 822-0024 fax
> > > >
> > > > > -----Original Message-----
> > > > > From: karlnet-admin@WISPNotes.com
> > [mailto:karlnet-admin@WISPNotes.com]On
> > > > > Behalf Of Charles Chia Sheng Wu
> > > > > Sent: Friday, May 17, 2002 1:26 PM
> > > > > To: karlnet@WISPNotes.com
> > > > > Subject: RE: [Karlnet] Mistake in generating license
> > > > >
> > > > >
> > > > > it's a PITA, but they'll do it
> > > > >
> > > > > -Charles
> > > > >
> > > > > -----Original Message-----
> > > > > From: karlnet-admin@WISPNotes.com
> > [mailto:karlnet-admin@WISPNotes.com]On
> > > > > Behalf Of Norm Young
> > > > > Sent: Friday, May 17, 2002 12:03 PM
> > > > > To: karlnet@WISPNotes.com
> > > > > Subject: [Karlnet] Mistake in generating license
> > > > >
> > > > >
> > > > > Anyone had any experiences with Karlnet as to trying to get them
> > > > > to issue a
> > > > > new license to replace a mistake on entering a MAC?
> > > > >
> > > > > Norm
> > > > >
> > > > >
> > > > > _______________________________________________
> > > > > Karlnet mailing list
> > > > > Karlnet@WISPNotes.com
> > > > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > > > > _______________________________________________
> > > > > Karlnet mailing list
> > > > > Karlnet@WISPNotes.com
> > > > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > > > >
> > > >
> > > > _______________________________________________
> > > > Karlnet mailing list
> > > > Karlnet@WISPNotes.com
> > > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > > >
> > > >
> > >
> > > _______________________________________________
> > > Karlnet mailing list
> > > Karlnet@WISPNotes.com
> > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > >
> > >
> >
> > _______________________________________________
> > Karlnet mailing list
> > Karlnet@WISPNotes.com
> > http://lists.wispnotes.com/mailman/listinfo/karlnet
> >
>
> _______________________________________________
> Karlnet mailing list
> Karlnet@WISPNotes.com
> http://lists.wispnotes.com/mailman/listinfo/karlnet
>
>
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