Norm,
No problem.. I just missed the email.. Then I thought mine back to you got
lost. I try to do these as a priority because I know you have to install
the equipment to make money.
Doug Harman
KarlNet, Inc.
525 Metro Place North
Suite 100
Dublin, OH 43017
614 822-5275 x 123
614 822-0024 fax
> -----Original Message-----
> From: karlnet-admin@WISPNotes.com [mailto:karlnet-admin@WISPNotes.com]On
> Behalf Of Norm Young
> Sent: Friday, May 17, 2002 3:15 PM
> To: karlnet@WISPNotes.com
> Subject: Re: [Karlnet] Mistake in generating license
>
>
> I'd like to report that the issue is resolved, the license has been
> reissued. I appreciate the efforts, Doug.
>
> Norm Young
>
> ----- Original Message -----
> From: "Norm Young" <npyoung@applegatebroadband.net>
> To: <karlnet@WISPNotes.com>
> Sent: Friday, May 17, 2002 12:00 PM
> Subject: Re: [Karlnet] Mistake in generating license
>
>
> > Doug, it's not the time to replace the license that bothered me, it was
> the
> > lack of feedback. I thought I was being completely blown off,
> and I hope
> > you understand how some resentment would start to build up, as I didn't
> know
> > what to think. If I had been given some idea that, yes, we do
> this, it's
> on
> > the way, it'll take X time, or if there was such a statement
> about this on
> > the Karlnet website (I searched for it, couldn't find it). I just want
> to
> > know that it's in the works and so I can worry about more
> important stuff.
> >
> > I'm a relatively new user to Karlnet, and I made the mistake,
> but it was
> an
> > honest one that anyone not familiar with the software could
> make. I'm in
> a
> > position of planning/sourcing as I build my network out, and there is no
> > need to unnecessarily get me all riled up. Perhaps your
> managers need to
> > staff up for this kind of thing, as I understand that it's just you and
> > another person (who is traveling) that can handle these issues.
> I'm sure
> > that this isn't that sensitive...if someone starts abusing the service,
> I'm
> > sure it would be easy to spot. My guess is that these kind of mistakes
> are
> > made by new users...customers you want to encourage to stay
> with and learn
> > more about Karlnet.
> >
> > Like your software, but think that your customer service and
> documentation
> > need some resources put in them. You do a good job, Doug, I
> (and others,
> I
> > assume) appreciate your presence here on this forum and others,
> but maybe
> > you are being stretched a bit thin.
> >
> > (And if you'd like me to send a copy of this to Doug Karl, I'd
> love to...)
> >
> > Norm
> >
> >
> > ----- Original Message -----
> > From: "Support" <support@karlnet.com>
> > To: <karlnet@WISPNotes.com>
> > Sent: Friday, May 17, 2002 11:38 AM
> > Subject: RE: [Karlnet] Mistake in generating license
> >
> >
> > > Charles,
> > >
> > > I don't think it's a PITA :) But we are human and can't do it as fast
> as
> > > we'd like ideally.
> > >
> > > Doug Harman
> > > KarlNet, Inc.
> > > 525 Metro Place North
> > > Suite 100
> > > Dublin, OH 43017
> > > 614 822-5275 x 123
> > > 614 822-0024 fax
> > >
> > > > -----Original Message-----
> > > > From: karlnet-admin@WISPNotes.com
> [mailto:karlnet-admin@WISPNotes.com]On
> > > > Behalf Of Charles Chia Sheng Wu
> > > > Sent: Friday, May 17, 2002 1:26 PM
> > > > To: karlnet@WISPNotes.com
> > > > Subject: RE: [Karlnet] Mistake in generating license
> > > >
> > > >
> > > > it's a PITA, but they'll do it
> > > >
> > > > -Charles
> > > >
> > > > -----Original Message-----
> > > > From: karlnet-admin@WISPNotes.com
> [mailto:karlnet-admin@WISPNotes.com]On
> > > > Behalf Of Norm Young
> > > > Sent: Friday, May 17, 2002 12:03 PM
> > > > To: karlnet@WISPNotes.com
> > > > Subject: [Karlnet] Mistake in generating license
> > > >
> > > >
> > > > Anyone had any experiences with Karlnet as to trying to get them
> > > > to issue a
> > > > new license to replace a mistake on entering a MAC?
> > > >
> > > > Norm
> > > >
> > > >
> > > > _______________________________________________
> > > > Karlnet mailing list
> > > > Karlnet@WISPNotes.com
> > > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > > > _______________________________________________
> > > > Karlnet mailing list
> > > > Karlnet@WISPNotes.com
> > > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > > >
> > >
> > > _______________________________________________
> > > Karlnet mailing list
> > > Karlnet@WISPNotes.com
> > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > >
> > >
> >
> > _______________________________________________
> > Karlnet mailing list
> > Karlnet@WISPNotes.com
> > http://lists.wispnotes.com/mailman/listinfo/karlnet
> >
> >
>
> _______________________________________________
> Karlnet mailing list
> Karlnet@WISPNotes.com
> http://lists.wispnotes.com/mailman/listinfo/karlnet
>
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