I'd like to report that the issue is resolved, the license has been
reissued. I appreciate the efforts, Doug.
Norm Young
----- Original Message -----
From: "Norm Young" <npyoung@applegatebroadband.net>
To: <karlnet@WISPNotes.com>
Sent: Friday, May 17, 2002 12:00 PM
Subject: Re: [Karlnet] Mistake in generating license
> Doug, it's not the time to replace the license that bothered me, it was
the
> lack of feedback. I thought I was being completely blown off, and I hope
> you understand how some resentment would start to build up, as I didn't
know
> what to think. If I had been given some idea that, yes, we do this, it's
on
> the way, it'll take X time, or if there was such a statement about this on
> the Karlnet website (I searched for it, couldn't find it). I just want
to
> know that it's in the works and so I can worry about more important stuff.
>
> I'm a relatively new user to Karlnet, and I made the mistake, but it was
an
> honest one that anyone not familiar with the software could make. I'm in
a
> position of planning/sourcing as I build my network out, and there is no
> need to unnecessarily get me all riled up. Perhaps your managers need to
> staff up for this kind of thing, as I understand that it's just you and
> another person (who is traveling) that can handle these issues. I'm sure
> that this isn't that sensitive...if someone starts abusing the service,
I'm
> sure it would be easy to spot. My guess is that these kind of mistakes
are
> made by new users...customers you want to encourage to stay with and learn
> more about Karlnet.
>
> Like your software, but think that your customer service and documentation
> need some resources put in them. You do a good job, Doug, I (and others,
I
> assume) appreciate your presence here on this forum and others, but maybe
> you are being stretched a bit thin.
>
> (And if you'd like me to send a copy of this to Doug Karl, I'd love to...)
>
> Norm
>
>
> ----- Original Message -----
> From: "Support" <support@karlnet.com>
> To: <karlnet@WISPNotes.com>
> Sent: Friday, May 17, 2002 11:38 AM
> Subject: RE: [Karlnet] Mistake in generating license
>
>
> > Charles,
> >
> > I don't think it's a PITA :) But we are human and can't do it as fast
as
> > we'd like ideally.
> >
> > Doug Harman
> > KarlNet, Inc.
> > 525 Metro Place North
> > Suite 100
> > Dublin, OH 43017
> > 614 822-5275 x 123
> > 614 822-0024 fax
> >
> > > -----Original Message-----
> > > From: karlnet-admin@WISPNotes.com
[mailto:karlnet-admin@WISPNotes.com]On
> > > Behalf Of Charles Chia Sheng Wu
> > > Sent: Friday, May 17, 2002 1:26 PM
> > > To: karlnet@WISPNotes.com
> > > Subject: RE: [Karlnet] Mistake in generating license
> > >
> > >
> > > it's a PITA, but they'll do it
> > >
> > > -Charles
> > >
> > > -----Original Message-----
> > > From: karlnet-admin@WISPNotes.com
[mailto:karlnet-admin@WISPNotes.com]On
> > > Behalf Of Norm Young
> > > Sent: Friday, May 17, 2002 12:03 PM
> > > To: karlnet@WISPNotes.com
> > > Subject: [Karlnet] Mistake in generating license
> > >
> > >
> > > Anyone had any experiences with Karlnet as to trying to get them
> > > to issue a
> > > new license to replace a mistake on entering a MAC?
> > >
> > > Norm
> > >
> > >
> > > _______________________________________________
> > > Karlnet mailing list
> > > Karlnet@WISPNotes.com
> > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > > _______________________________________________
> > > Karlnet mailing list
> > > Karlnet@WISPNotes.com
> > > http://lists.wispnotes.com/mailman/listinfo/karlnet
> > >
> >
> > _______________________________________________
> > Karlnet mailing list
> > Karlnet@WISPNotes.com
> > http://lists.wispnotes.com/mailman/listinfo/karlnet
> >
> >
>
> _______________________________________________
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> Karlnet@WISPNotes.com
> http://lists.wispnotes.com/mailman/listinfo/karlnet
>
>
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