Ken: you are correct! I did not read the post carefully enough to
realize that Tommy was quoting another ham. But, my comments stand. What
is the "rest of the story?"
I wonder if that person was Yuri?
----- Original Message -----
From: "Ken & Linda Burrough" <email@example.com>
To: "Discussion of Ten-Tec Equipment" <firstname.lastname@example.org>
Sent: Saturday, July 23, 2005 9:36 AM
Subject: Re: [TenTec] 30-day Return Policy
> Bernard, Tommy did not say this happened to him. With that said I know
> the people that this happened to . This is for real and did happen.
> Now since I have been a Ten-Tec user and fan since 1980 this upset me to
> the point I had to take a sleeping pill last night after reading about
> As a long time Ten-Tec user I except to hear from Mr. Jack Burchfield. I
> am excepting Mr. Burchfield to give a full and honest reason for this to
> happen. the reflector will be enough for me.
> Now if this posting puts me on the "BLACK LIST" so be it. All things
> change in life and I will find other equipment to use and maybe enjoy as
> much as I have my Ten-Tec Equipment.
> Flushing, Ohio
> ----- Original Message -----
> From: Bernard(wtrone)
> To: Discussion of Ten-Tec Equipment
> Sent: Saturday, July 23, 2005 9:38 AM
> Subject: Re: [TenTec] 30-day Return Policy
> Tommy: not to flame you, but I wonder what the other side of the
> is? Every time I have seen a story such as yours on this or other
> reflectors, I have been very surprised when the "other" side presents
> I must admit that, at face value, you have not been fairly treated.
> the "facts" are correct as you present them, then shame on TenTec!!!!!
> sounds, from your side, that you had technical rationale for your
> These boards have become very negative since the announcement of the
> Orion II. I have never seen such a big bunch of "cry babies." I didn't
> any such thing on the ICOM board when the PRO III was announced. Wonder
> why?? And, I wonder how many of the negative comments are really from
> owners? In my strong opinion, there are some non-owners who frequent
> board who get great delight out of criticizing the Orion.
> In any case, I really hope that TenTec reconsiders that decision and
> sells you an Orion II
> Best of luck.
> Bernard, WA4OEJ
> ----- Original Message -----
> From: "Tommy" <email@example.com>
> To: <firstname.lastname@example.org>
> Sent: Saturday, July 23, 2005 7:48 AM
> Subject: [TenTec] 30-day Return Policy
> > One of the things we, as hams, have always liked about Ten Tec is
> > their new gear return policy. It has always seemed to be very
> > generous and above board. Ten Tec's 30-day return policy as defined
> > on their web site:
> > "30 day return policy: All new and demo (non-kit) Ten-Tec equipment
> > sold factory direct is sold on a 30 day trial period. If within 30
> > days of purchase you decide not to keep the equipment it may be
> > returned to us for a purchase price refund, less shipping charges.
> > Please call our sales department at (800) 833-7373 or (865) 453-7172
> > and request a return merchandise authorization number - this will
> > greatly speed up the processing of your refund. Return items to
> > Ten-Tec, 1185 Dolly Parton Parkway, Sevierville, TN 37862. Include a
> > note with any returned equipment with your name, address, and
> > telephone number and the RMA number. For equipment sold through our
> > international dealers, it is at their discretion to set their own
> > sales and return policies."
> > However, all is not quite as neat and clean as we have always
> > thought. It turns out that if you return a new product under their
> > generous policy, that MAY be reason for them to refuse to sell you
> > another one of their products. In addition, if you give a fair and
> > honest evaluation of their product on eHAM, but it is not a favorable
> > review, or one to their liking, this too, may be reason for them to
> > refuse to sell you another radio.
> > As I already have enough good Ten Tec radios, this will not affect me
> > personally, however I think it is important for all of the ham
> > community to know how this 30-day return policy really works. Again,
> > buyer beware! I have permission from the writer of these email to
> > reproduce this:
> > "xxx, you and I are not the only ones who have been given the cold
> > shoulder by T-T. I have talked to others today who had a similar
> > experience. Here is my response to T-T sent to them just now. You
> > can share it with your friends if you wish.
> > Why Stan, I am profoundly disappointed in you and T-T for taking this
> > attitude and refusing to sell me an Orion 2. Sour grapes Stan or
> > lack of faith in the reliability and performance of your
> > products? Not only is your refusal to sell me the Orion 2 in
> > violation of state and federal trade laws it's just bad form to treat
> > a fellow ham in this manner. Because T-T doesn't care to make public
> > their hidden policy of rejecting purchase orders based on
> > unsatisfactory reviews of their equipment or services appearing on
> > such media as eHam I have decided to share your response with our
> > fellow amateurs on the ham bands, most of whom by the way have
> > responded with "I told you so" or "we had similar problems with T-T".
> > I will be looking for you at the next Dayton Hamvention Stan.
> > Until then Stan, sit down, take a pill, and have a nice day...
> > xxx
> > Subject: RE: Icom 7800
> > HI xxxx, what a pleasure to hear from you again. I haven't been on
> > 40m lately due mainly to a combination of band conditions and QRN in
> > this area from summer storms. In addition, I have been tied up
> > selling our second home down in xxxxxxxxxxx.
> > Yes, I decided to put my 7800 up for sale in order to buy either an
> > FTDX-9000 or the new Orion 2. The 7800 is a wonderful radio but I
> > just wanted to try something else and I was caught up with the hype
> > on the Orion 2 and sent in my order for one this morning. Guess what
> > came back a few hours later? You won't believe this but below is a
> > cut and past of the reply I got from Stan Brock at T-T:
> > Dear xxx:
> > We thank you for your interest in the new Ten-Tec Orion II. I am
> > sorry, because
> > of previous RMA's and eham reviews we are unable to provide the style
> > radio which will meet your requirements. Your order has been deleted.
> > 73,
> > Stan Brock, WD0BGS
> > Amateur Radio Sales
> > A couple of years ago I ordered one of their Jupiter transceivers
> > only to find out after it arrived that it had performance
> > problems. I called TT and discussed the issues and they said to
> > return it and they would replace it. They did that with another
> > Jupiter only this time the receiver in that Jupiter was found to have
> > lots of birdies and very poor sensitivity on the 17m-10m bands. I
> > sent it back asking for a refund under their 30 return policy. Thus
> > the RMAs their talking about. I made the mistake (??) of giving them
> > a rather poor review on eHam and apparently they are holding this
> > against me now and refusing now to sell me an Orion 2. xxxx, you
> > don't want to hear what I now think about T-T's management and their
> > products. I think what they have done is not only in violation of
> > state and federal trade laws it is simply bad form to snub a fellow
> > amateur. Oh well, live and learn. They just bought themselves a
> > load of bad publicity if anyone ever asks me about T-T.
> > So, there you have it xxxx. I guess some guys like me are never
> > satisfied. hi hi.
> > CU on the bands and till then 73,
> > Xxx XXXXX
> > CW is for REAL hams !
> > Tommy - W4BQF
> > _______________________________________________
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> > TenTec@contesting.com
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